Minimum Qualifications:
Education and Experience: High school diploma or GED plus one year hotel front office operations and/or customer service. Must be 18 years of age or older. Working knowledge of computers and able to type 25 word per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications: Knowledge of principles and practices of customer service in a Hotel environment. Knowledge of computer, fax copier utilization in business operations. Knowledge of surrounding areas and points of interest. Ability to communicate, read, and write clearly in basic English. Bi-lingual in English /Spanish helpful but not required. Ability to demonstrate outstanding guest service at all times. Ability to work a flexible schedule to include weekends and holidays. Ability to present oneself in a professional appearance and manner. Ability to apply basic mathematical skills. Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to multitask. Ability to interpret a variety of instructions furnished in written and oral form. Ability to maintain confidentiality. Skill in utilizing Hotel reservation software. Ability to type a minimum of 25 words per minute.
Physical Demands: While performing the duties of this job, the employee is required to stand; use of hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: Work is generally performed indoors in a Hotel setting with a moderate noise level. Evening, graveyard, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.
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