Front Desk Associate

Who We Are: Sandcastle Resorts LLC is a leading hospitality company specializing in the management, reputation for quality hotel, exceptional service, loyal associates, and unwavering integrity.

Sandcastle Resorts LLC focus has been to deliver genuine, heart-felt service service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people a pool of dedicated team leaders and associates.

If this sounds like the place for you and you share the same values. Join Us!

APPLY VIA EMAIL TO: gm@bestwesternva.com

We are seeking a Front Desk Agent who loves to take care of our guests and is genuinely invested in the overall operation and success of the hotel. If you think you have the skills to drive guest satisfaction scores, offer considerate and thoughtful care to our guests and serve as the face of the hotel, then you might be just the person we are looking for at Best Western Plus Sandcastle

Job Responsibilities:
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and secure payment
Verify and adjust billing
Activate and file room keys
Process all guest requests and relay messages
Print contingency lists to have a record of all guests in case of emergency
Identify and explain room features to guests
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
Ensure that any outstanding requests or problems from the previous day receive priority and are resolved
Run and review daily reports/logs
Complete designated cashier and closing reports in the computer system
Accept and record wake-up call requests and deliver to appropriate department
Count bank at beginning and end of shift; secure bank
Process all payment types, adjustments, paid-outs, corrections, and miscellaneous charges; provide change
Thank guests with genuine appreciation
Speak to others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals.

Requirements:
Must have customer service experience, experience working in hotels,
Must also possess a good command of the English language and the ability to communicate clearly in person and via telephone.
Experience working in a fast-paced environment
Weekend availability is required
Follow all company policies and procedures by reporting accidents, injuries, and unsafe work conditions to a manager
Ensures uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge all guests according to company standard
Anticipate and address guests service needs
Comply with quality assurance expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds (4.54 kg) without assistance
Perform other reasonable job duties as requested by Supervisor and the General Manager.