Front Office Check-Out Assistant - Gila Bend

POSITION SUMMARY

Primarily responsible for maintaining an accurate charge and payment posting system for the site and for the patients financial records. As primary point of exit for patients, will ensure EHR Patient Plan has been printed, and understands his/her financial responsibility to the site for services rendered. Work is performed under general supervision of Practice Administrator or Front Office Supervisor.

EXPECTATIONS

Every Adelante employee will strive to maximize their performance and contribution to Adelante Healthcare and the community we serve every day. Employees are expected work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and the highest standards of personal integrity, professionalism and competence.

OUR CORE VALUES

• Excellence
• Integrity
• Sustainability
• Respect
• Compassion

ESSENTIAL SKILLS AND EXPERIENCE

• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross (cognitive and skills evaluations)
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• High school diploma or GED from an accredited institution
• Bilingual (Spanish/English) preferred
• Computer skills (Microsoft Word, Outlook, Excel)
• Ability to deal effectively with clients, associates, and the general public in person and by telephone.
• Medical billing and coding
• Knowledge of medical insurance and ability to communicate insurance information to patients
• Basic computer efficiency
• Cash handling skills and knowledge of other payment systems (i.e. debit and credit cards)
• Commitment to AHC mission, vision, and values
• Competency in dealing with people of various cultures

NONESSENTIAL SKILLS AND EXPERIENCE

• Graduation from an approved training program
• Patient Management System
• Valid AZ drivers license

POSITION REPONSIBILITIES/ESSENTIAL

• Maintain strict confidentiality of patient information at all times
• Collect patient monies, issue receipts, and may participate in patient financial counseling with supervisor
• Post all payments received according to patients bill-to code daily
• Explains patient payment plan agreement or insurance to patients and maintains tracking of the payment plans
• Explains potential collection process if payment plan is not completed
• Post all charges to the encounter in the EHR (Electronic Health Record)
• Review charges with patient, indicating total charge and adjustments performed by site, and patients financial responsibility. Works with provider and clinical support staff to complete and submit charges to the superbill/encounter
• Make patient appointments as they leave the site and generate Patient Plan if applicable
• Perform close of day procedures. Run daily transaction journal, payment register and deposit slip reports required. Balance reports prior to forwarding to finance department as required
• Reconcile all lab and referral services with the patients final superbill
• Submit daily payment, deposit register and reconciled daily deposit slips to finance department as required.
• Travel to and from designated bank to make deposits and/or change for cash drawer
• Assist with answering the phone and with coverage for the front office during meals and breaks
• Takes messages and or sends tasks to practitioners regarding patient questions, concerns or comments
• Notifies finance of any delays in charge capture
• Cross-train with other front office staff to assist with duties as needed
• Interact courteously with patients and co-workers
• Other duties as assigned

Additional Duties and Responsibilities

• Other duties as request or assigned

PCMH

All employees are responsible for promoting and participating in interdisciplinary communication and collaboration to enhance the delivery of quality across the health care system. Employees should maintain an environment which supports and engages patients and co-workers in a caring team based model to promote wellness and improve health outcomes.

Adherence to Compliance and Code of Conduct

All employees are required to comply with Adelante Healthcares written standards, including its Compliance Program and Standards of Conduct, policies and procedures and reporting of any conduct that potentially violates Adelantes legal or compliance requirements. Such compliance will be an element considered as part of the regular performance evaluation.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee may be required to sit for long periods of time, is required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; climb steps/stairs; balance; stoop, kneel, crouch or crawl; talk or hear; smell; manage stress as it relates to essential job functions. The employee must frequently lift and/or move up to 25 pounds without assistance, and may occasionally be required to lift or move up to 50 pounds with assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time when traveling to various clinic sites. The noise level in the work environment is usually moderate. The employee may be subject to health hazards (contagious diseases, blood borne pathogens, etc.) when working in the clinic area.