Front Office Representative

Southwest Behavioral & Health Services is a large and growing, non-profit community-based provider of behavioral health services with locations throughout the Phoenix metropolitan area, rural Maricopa County, Gila, Pinal, Mohave, Coconino, and Yavapai Counties. We are a well-established voice in the community with more than 115 sites, over one thousand employees, and 40 years experience.

We are seeking a Front Office Representative to join our School-Based Team! This is a full-time 40 hour per week position.

Job Preview at a Glance:

The Front Office Representative will be responsible for patient care activities, scheduling, verifying medical insurance, and scheduling and confirming appointments.

Responsibilities:

Confirms appointments one to two days prior for all medical, counseling, and intake appointments.
Schedules medication, counseling, and intake appointment.
Coordinates care and needs in accordance with established policies, procedures and clinical protocols
Makes requested client contact calls for customer service follow-up and complaint resolution
Coordinates transportation as clinically necessary/appropriate
Completes intake referrals and screening.
Calls to reschedule appointments when clinical staff are out unexpectedly.
Answers all incoming phone calls.
Confirms/updates consumer contact information.
Verifies client insurance eligibility/enrollment prior to appointment: AHCCCS, RBHA/agency, Limited Income Subsidy, Medicare Part D, etc.
Collects client fees/copay

Qualifications:

• High School Diploma or G.E.D required
• Requires prior clerical experience, preferably in a behavioral health setting

Preferred:

• Completion of a Medical Assistant training program highly preferred.
• Bilingual (English/Spanish)

Other than a life changing career, what is in it for you?

• What is your dream vacation? You accrue up to 3.3 weeks of PTO your first year of employment, gives you plenty of time to plan your vacation, plus we offer 10 paid holidays!
• We will help you save for retirement 40% company match up to a 10% deferral into your SB&H retirement account!
• Career Development Benefit from our culture of internal promotion!
• We help you with your higher education goals Reduce your tuition cost with our tuition reimbursement program & discount degree programs!
• Benefits with you in mind - 3 Medical Plan options, 3 Dental Plan options and SO much more!

SB&H Mission & Values:

• Mission: Delivering Compassionate Care to Enhance Lives and Improve Communities
• Values: Compassion, Integrity, Quality, Empowerment, Innovation and Trust

SB&H is a drug-free workplace, drug screening required. EOE