Gaming Agent

Definition

Under general supervision from a Gaming Agent Supervisor, performs inspections and/or surveillance of casino operations and activities as assigned during the work shift. Monitors gaming operations and ensures State and Federal Casino compliance requirements for the Gaming Ordinance, SRPMIC Gaming Regulatory Agency, Tribal-State Compact and the National Indian Gaming Commission are followed . Conducts compliance checks and inspections of special areas within the casino. Monitors slot machines, EPROM Chips compliance and closed circuit surveillance equipment. Investigates and reports patron disputes and suspicious or criminal gaming activities. This job class is treated as FLSA non-exempt and subject to shift work and working non-standard hours, on all days of the week.

Essential Functions: (Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.)

Examples of Tasks

1. Surveillance: Monitors casino floor, observing customers and employees to ensure compliance with Arizona Gaming Regulations, Gaming Commission Regulations, and Casino management practices, policies and procedures.

• Monitors gaming activities to prevent cheating and fraud. Monitors customers and employees to ensure no cheating or illegal gaming devices are used. Reports observed/detected irregularities in any department.
• Monitors CCTV screens and other surveillance equipment
• Observes & Monitors Casino Gaming Activities, cashier cages, vault areas, money transfers, cash drop procedures, cash handling and any location where money is being handled.
• Operates all surveillance equipment, including, but not limited to NVRs, monitors, keyboards and computerized equipment. Labels and categorize all surveillance video recordings for easy retrieval.
• Monitors casino for physical hazards or acts/omissions that would jeopardize the safety of patrons and employees.

2. Inspection: Conducts inspections of special areas within the casino to ensure compliance with Arizona Gaming Regulations, Gaming Agency Regulations, and Casino management practices, policies and procedures .

• Verifies jackpots and when possible be physically present when slot machines are opened for any reason.
• Checks log sheets and incident reports.
• Conducts random testing/auditing of internal controls systems.
• Checks employee's licenses for irregularities.
• Escorts State Gaming Agency personnel when inspections occur.
• Reports any equipment in need of repair to assigned supervisor.
• Observes and documents slot machine logic board access and provide forms for release of computer chips.
• Maintains possession and control of slot machine computer access keys and tamperproof tape.
• Observes control chip changes and prepares appropriate documents for the changes.
• Checks key control board log to ensure keys are all accounted for, and monitors log sheet for key usage.
• Monitors gaming equipment for compliance of gaming regulations.

3. Investigation: Reports unusual occurrences observed and/or violations of SRPMIC Ordinances, State and Federal gaming laws.

• Writes and prepares written reports.
• Retrieves video evidence of unusual occurrences, suspicious activities and/or violations for evidence in investigations.
• Writes incident reports and follows up on all reported incidents/violations of regulations and controls, working closely with Casino security and financial personnel.
• Writes detailed and accurate reports of incidents or suspected illegal activities.
• Ensures all investigation or incident reports are promptly written and submitted to appropriate CRA chain-of-command.
• Reviews, interviews and processes patron complaints/ disputes. Gathers evidence and facts for reports including witness statements and surveillance video recordings. Contacts law enforcement when necessary to report criminal events.

4. Compliance : Ensures compliance with SRPMIC ordinances, state and federal gaming requirements .

• Promptly reports and notifies appropriate supervisory staff of any violations of regulatory class III gaming compliance standards, SRPMIC ordinances, State/ Tribal gaming compact, or Federal, State and Tribal laws and regulations.
• Uses general knowledge of casino games and cheating techniques to detect unusual, irregular or illegal gaming activities.

5. Performs other job related duties as assigned to maintain and enhance agency operation.

• Conduct all duties assigned in a proper and professional manner at all times. Meets the attendance guidelines of the job and adheres to departmental, regulatory, and tribal policies and procedures. Attends all required meetings and training as required.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima-Maricopa Indian Community.
• Knowledge of the National Gaming Commission, SRPMIC ordinances, State/Tribal compact, gaming laws, regulations, policies and procedures.
• Knowledge of gambling and gaming practices, equipment and devices, and Class III games played.
• Knowledge of surveillance and communication systems (i.e., NVR, CCTA, digital video recordings, camera, monitors, two-way band radios, and paging systems).
• Knowledge of monitoring techniques for possible illegal gaming practices and devices.
• Knowledge of security practices including surveillance equipment and its usage.

• Skill in applying and interpreting complex rules, laws, ordinances, and gaming internal control procedures.
• Skill in written and oral communication necessary for documentation, reporting incidents, explanation of practices, policies and procedures, operate personal computer and related software.
• Skill in observing/monitoring employees to ensure compliance with internal controls, and management practices and procedures.
• Skill in applying investigative techniques and preparing and maintain reports and records.
• Skill in utilizing customer service/public relations techniques in responding to inquiries and complaints from customers, employees and regulatory agents.
• Skill in establishing and maintaining effective working relationships with Federal, State and Community regulatory agencies, casino staff, co-worker, and the general public.

• Ability to communicate effectively with customers to eliminate disruptive situations, maintain composure under stress and make rational decisions.
• Ability to identify cheating or any unusual, irregular or illegal gaming activity.
• Ability to operate standard gaming equipment such as slot machines and video gaming machines.
• Ability to work in an environment with exposure to secondary smoke.
• Ability to read, write, speak and understand English at a level able to understand and interpret Compact, Ordinance, and policy language and concepts.
• Ability to stand, walk or sit and work in enclosed or confined area for prolonged periods of time.
• Ability to use close, distance, color, peripheral vision, depth perception or ability to focus on objects.

Minimum Qualifications

Education & Experience: Graduation from high school or GED equivalent and two (2) years' experience in surveillance and/or inspections, or any combination of academic education, professional training that include one (1) year experience in Gaming or closely related field which demonstrated the ability to perform the duties of the position.

For enrolled Community Members without a GED, must obtain a GED. Requires participation in the HR GED Program and successful completion of the Arizona state certified exam in order to continue employment with SRPMIC.

2. Requires broad knowledge of casino games, rules, and procedures.

Equivalency - Any equivalent combination of training and experience that would enable the candidate to satisfactorily perform and meet the duties of the job may be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

Requires being able to work on all shifts, after normal work hours including non-standard hours in evenings or weekends and holidays.

• Employment is contingent upon successful completion of an extensive background check and drug screening.
• Must be able to obtain and maintain a State Gaming Certification and Tribal Gaming Licenses.
• Requires working in environment with regular exposure to secondary smoke.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.

Benefits:

The SRPMIC offers a comprehensive benefit package including medical, dental, vision, life, disability insurance, and a 401(k) retirement plan. In addition employees enjoy vacation and sick leave and 13 paid holidays.