GCU Hotel Housekeeping Attendant

Responsibilities:

• Performs daily deep cleaning of guestrooms, storage areas and laundry areas as assigned.
• Obtains vacancy, arrivals and departures reports and special requests for rooms and adheres to them whenever possible.
• Checks for items that are not operable and/or in need of repair and reports such items to Operations Manager.
• Replenishes all supplies and amenities in guestrooms as required.
• Transports trash and waste to proper disposal area.
• Assists with monthly linen and supply inventory and laundry when requested.
• Follows lost and found procedures.
• Greets guests, responds effectively to guest concerns and requests. Follows up to ensure guest satisfaction.
• Works closely with Front Desk in keeping room status reports up to date through notification of all check outs, late check outs, early check-ins, new reservations, room moves, special requests, stay overs and room availability.

Qualifications:

• A minimum of one year experience in customer service or hospitality industry.
• Provides a professional image at all times through appearance and dress.
• Able to work well independently with little supervision.
• Promote positive relationships in communication and cooperation with all coworkers and guests.
• Strong attention to detail to ensure room cleanliness standards are met.
• Ability to learn and follow all safety, emergency and accident prevention procedures.
• Must be fluent in English, ability to read and write.
• Must be able to have flexible schedule, which includes nights, weekends and holidays if needed.