General Office Worker

Position Description: The General Office Worker supports the U.S. Citizenship and Immigration Services Regional Office by performing the following tasks: 

• Assists applicants by providing requested forms and directing applicant flow 
• Answer phones on site and direct calls to the appropriate person(s) 
• Provide support to applicants utilizing electronic systems 
• Schedule and or reschedule dates and times of interviews and naturalization ceremonies 
• Perform tasks related to preparing for and conducting naturalization ceremonies, including distribution of naturalization certificates and the retrieval of documentation from applicants 
• Provide support for the processing of forms and applications used in the adjudication process 
• Receive files into USCIS individual codes  
• Bundle cases for Preliminary interview and deliver to the unit 
• Processing cases for interview through USCIS system 
• Create draft for bundling 
• Process and log incoming action mail  
• Respond to file requests and request missing files.  
• Assist with scheduling naturalization cases for preliminary interviews.  
• Daily tasks may require sitting or standing for long periods of time 

Work Location: United States Citizenship and Immigration Services (USCIS) Field Office, Oakland Park, FL.

EnProVera is an Affirmative Action and Equal Opportunity Employer and pledges to treat every associate and applicant with dignity and respect. EnProVera will hire, place, transfer, promote, recruit, advertise, solicit for employment, treat during employment, pay, and otherwise compensate, select for training, layoff, or discharge associates without regard to race, religion, color, age, sex, sexual orientation, gender identity, national origin, ancestry, genetic information, veteran status, physical or mental disability, or any other legally protected status, so long as the essential functions of the job can be performed with or without reasonable accommodation.  

Education requirements

High School Diploma or equivalent

Experience requirements

One year of office related experience

Qualifications

Must be able to obtain a Public Trust/Suitability Clearance under the Department of Homeland Security from the United States Citizenship and Immigration Services.

Skills

Some knowledge of Microsoft & Excel applications necessary