Glass House PT Front Desk Agent

Title: Front Desk Coordinator

Department: East West Urban Management

Wage Category: Non-Exempt

Hourly Wage: $16.00 - $17.00 base on experience

Reports to: Assistant General Manager

Subordinate staff: None

Other internal contacts: Front Desk Coordinators, Maintenance, Accounting, Concierge

External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors

Job Summary:

The Front Desk Coordinators are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

Job Duties:

1. Answering telephone
2. Provide general building information
3. Direct calls to other departments
4. Packages
5. Log all income package
6. Mark package with unit number & date clearly & visibly
7. Place on shelf in package room under appropriate floor number
8. Record package in package log; date, name, carrier, phone number
9. Call all residents that received packages
10. Key Control
11. Verifying all keys released from Associations key bank have been authorized by Owner / Resident
12. Ensure individuals that receive our keys are filling out the key log
13. Take ID of individual that is checking key out
14. Have individual sign out once they have returned keys
15. Place keys back in key bank promptly once returned
16. Scheduling Real Estate Showings
17. Have owner fill out Broker Key Release
18. Only allow scheduled showings that have faxed in authorization access to building and keys
19. Scheduling Moves
20. Fill out Move Check list
21. Have resident sign Moving Agreement
22. Ensure proper insurance is received from moving company
23. Contact / schedule Move Monitor
24. Building Walks
25. Use TourPro system for routine building walks
26. Act upon general housekeeping needs at front desk, lobby & 8th floor
27. Monitor Club Room amenities
28. Stock coffee machine and condiments
29. Ensure all electronics are operational; TVs, DVD, Computers, Printer

Job Environment:

Front Desk, Package Room, Club Room, and loading dock areas

Job Specifications:

1. Knowledge of basic Microsoft applications
2. Ability to fax, copy, scan
3. Ability to lift heavy packages
4. Must be proficient in English language
5. Ability to communicate effectively both written and verbal

Minimum Qualifications:

Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist. High School Diploma or equivalent.