Global Business Director - Strategic Accounts - Japanese Banks

At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

We strive to be a world-class sales organization with our customers needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.

The Global Business Director (GBD) acts as a catalyst to bring Moodys together in service of the customer. They are a senior strategic relationship manager who leads, develops and executes the global account strategy for major customers. They maximize financial and strategic value, align short term needs to longer term business strategies, and satisfy the customer's medium- and long-term business needs. They do so by sharing insights into the marketplace, uncovering customer needs, building awareness of how Moodys can deliver on those, negotiating related deals, and partnering across the enterprise to deliver.

The role requires the incumbent to pivot constantly: from the highly strategic to tactical execution; from influencing customer and Moodys executives, to engaging those deep into both organizations; from being marketplace expert, to consummate deal-maker, to operations specialist.

Above all, the GBD acts as the voice of the customer to Moodys executives and elsewhere internally: they convey customer needs, and enable delivery on these. They are agnostic about product and operating unit, and act as the matchmaker, connecting the customer C-suite into Moodys and driving complex, enterprise deals. They are at the forefront of market trends, anticipating where these are headed, implications for the customer, and ways that Moodys can help. They ensure the company delivers against customer expectations, by leveraging a deep internal network to lead and influence large, virtual, global teams.

While it has elements of both sales and operations, the GBD role is even more so about business and relationship management and executive engagement. It requires a rare combination of skills and experience, and opens up a wide range of opportunities for Moodys, our customers - and the GBDs themselves.

POSITION OVERVIEW

A position is available to manage customers within Banking, with a portfolio of Japanese megabanks. There is significant opportunity to deliver the full enterprise offering to these customers at far greater scale than at present, to the benefit both of the customers and Moodys. This person will identify, develop and grasp such opportunity, working with colleagues across the organization and across the industry to do so.

Customer: manage and build book of business to maximize impact

• Drive strategic engagement and commercial relationships in key customers; ensure Moodys delivery
• Identify, negotiate and deliver opportunities that benefit both the customers and Moodys
• Deliver an enterprise proposition to customers that addresses their specific and strategic needs
• Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moodys
• Find new opportunities through strategic projects to scale against core customers; lead extension of propositions
• Build deep understanding of customer business, and ensure highest levels of customer satisfaction
• Advocate for the customer within Moodys, and act as Moodys ambassador in customer's enterprise
• Build, deliver and track strategic account plan; forecast, track, report key information, performance indicators
• As top priority accounts emerge, decide what impact this has on other potential targets, and manage accordingly
• Moodys: lead virtual global team to deliver against customer requirements
• Connect customer into Moodys: most senior relationship leader and escalation point, who makes connections to address opportunities, resolve issues, and lead the engagement
• Understand what business Moodys already conducts with these customers; join this up across the enterprise
• Build, lead, influence global virtual team; know whom to engage, how to engage them to ensure delivery for customer
• Ensure Moodys executives, others understand customer needs; address over short- and long-term
• Develop, mentor and identify enterprise sales and relationship management talent
• Partner with Moodys C-Level Executive Sponsor of accounts

Marketplace: enable the customer to stay ahead

• Leverage deep insight into the Banking sector, across regions operational knowledge, to uncover opportunity and risk for customer - and how to address
• Provide insightful, agnostic, thought-provoking advice to the customer: not always to drive a Moodys sale
• Share feedback and market requirements with Moodys business units and strategy group management
• Led strategic accounts across multiple sectors / segments; direct and / or virtual leadership of global teams
• Track record in multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product management
• Built deep connections across the Moodys enterprise, leading to great ability to drive results in multiple ways
• Entrepreneurial spirit and ideally experience: thrives in ambiguity, adapts to shifting circumstances
• Ideally worked for Moodys customers, or other direct experience with customers
• Led complex, strategic negotiations, and delivery on subsequent agreements
• Established vision and strategy, and influenced complex network to deliver on it
• Networker: connected internally and into relevant industries; abreast of latest trends, strong C-suite engagement skills and track record
• Relationship management and consultative selling, from board-room to individual contributor; highly diplomatic
• Strategic account planning; negotiation and management of complex, global accounts
• Excellent communication skills: written, in person, virtual
• Global experience: lived in / worked across multiple markets; led global, virtual teams; ideally speak multiple languages (Japanese / English necessary)
• BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred

For US-based roles only: the anticipated hiring base salary range for this position is [[$130,000 - [[$250,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moodys also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employees tenure with Moodys.