Global Business Director - Strategic Accounts - Professional Services

At Moody's, we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Role/Responsibilities:

The Global Business Director (GBD) is tasked with managing and enhancing strategic customer relationships and partnerships, serving as the primary liaison and fostering collaborative initiatives between Moodys and its partners, which are mutually beneficial. They are a strategic relationship manager who leads, develops and executes the global 360 account strategy for major customers and partners. They maximize financial and strategic value, align short term needs to longer term business strategies, and satisfy the customer's medium- and long-term business needs. They do so by sharing insights into the marketplace, uncovering customer needs, building awareness of how Moodys can deliver on those, negotiating related deals, and partnering across the enterprise to deliver.

The role requires the incumbent to pivot constantly: from the highly strategic to tactical execution; from influencing customer and Moodys executives, to engaging those deep into both organizations; from being a marketplace expert, to strategic partnership architect, to consummate deal-maker, to operations specialist.

Above all, the GBD acts as the voice of the customer and partner to Moodys executives and elsewhere internally: they convey customer needs, and enable delivery on these. They are agnostic about product and business unit, and act as the matchmaker, focusing on strengthening and deepening strategic partnerships, connecting the customer C-suite into Moodys and driving complex, enterprise deals. They are at the forefront of market trends, anticipating where these are headed, implications for the customers and partners, and identify innovative ways that Moodys can bolster its partnership offerings. They ensure the company delivers against customer expectations, by leveraging a deep internal network to lead and influence large, virtual, global teams.

While it has elements of sales, innovation and operations, the GBD role is even more so about business building through strategic partnerships, relationship and executive engagement. It requires a rare combination of skills and experience and opens up a wide range of opportunities for Moodys, our customers , our partners- and the GBDs themselves.

POSITION OVERVIEW

A position is available to manage customers within Professional Services industries. There is significant opportunity to deliver the full enterprise offering to these customers and partners at far greater scale than at present, to our mutual benefit. This person will identify, develop and grasp such opportunity, working with colleagues across the organization and across the industry to do so.

The Global Business Director (GBD) is tasked with managing and enhancing strategic partnerships, serving as the primary liaison and fostering collaborative initiatives between Moodys and its partners, which are mutually beneficial.

Customer and Partner: manage and build book of business to, with and through to maximize impact

Drive strategic engagement and commercial relationships in key customers; ensure Moodys delivery

Identify, negotiate and deliver opportunities that benefit both the customers and Moodys

Deliver an enterprise proposition to customers that addresses their specific and strategic needs

Establish C-suite dialogue and relationships, connect more deeply into customer; bring knowledge, network into Moodys

Find new opportunities through strategic projects to scale against core customers; lead extension of propositions

Build deep understanding of customer business, and ensure highest levels of customer satisfaction

Advocate for the customer within Moodys, and act as Moodys ambassador in customer's enterprise

Build, deliver and track strategic account plan; forecast, track, report key information, performance indicators

Collaborate with partners to identify and execute joint initiatives that enhance value for both parties and their customers, such as co-developed products, joint marketing efforts, and shared market intelligence.

As top priority accounts emerge, decide what impact this has on other potential targets, and manage accordingly

Moodys: lead virtual global team to deliver against customer requirements

Connect customer into Moodys: most senior relationship leader and escalation point, who makes connections to address opportunities, resolve issues, and lead the engagement.

Collaborate effectively with internal teams across Moodys, leveraging their expertise and resources to support and enhance the partnership objectives, ensuring a unified approach to achieving joint success.

Understand what business Moodys already conducts with these customers; join this up across the enterprise

Build, lead, influence global virtual team; know whom to engage, how to engage them to ensure delivery for customer

Ensure Moodys executives, others understand customer needs; address over short- and long-term

Develop, mentor and identify enterprise sales and relationship management talent

Partner with Moodys C-Level Executive Sponsor of accounts

Provide regular updates to Moodys executives on the status of strategic partnerships, including achievements, challenges, and strategic recommendations.

Marketplace: enable the customer to stay ahead

Leverage deep insight into the Professional Services sector, to uncover opportunity and risk for customer - and how to address

Provide insightful, agnostic, thought-provoking advice to the customer: not always to drive a Moodys sale

Share feedback and market requirements with Moodys OU and CPO management

With a background in strategic partnership management, the ideal candidate will have demonstrated success in not only leading cross-functional teams but also in driving significant outcomes through collaboration, thereby enhancing the overall value and innovation in partnerships.

Staying abreast of industry trends and competitive dynamics to inform partnership strategies and ensure Moodys and its partners remain ahead of the curve.

Qualifications :

Led strategic accounts across multiple sectors / segments; direct and / or virtual leadership of global teams

Track record in multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product management

Built deep connections across the Moodys enterprise, leading to great ability to drive results in multiple ways

Entrepreneurial spirit and ideally experience: thrives in ambiguity, adapts to shifting circumstances

Ideally direct experience partnering with large professional services firms

Led complex, strategic negotiations, and delivery on subsequent agreements

Established vision and strategy, and influenced complex network to deliver on it

Networker: connected internally and into relevant industries; abreast of latest trends, strong C-suite engagement skills and track record

Relationship management and consultative selling, from board-room to individual contributor; highly diplomatic

Strategic account planning; negotiation and management of complex, global accounts

Excellent communication skills: written, in person, virtual

Global experience: lived in / worked across multiple markets; led global, virtual teams; ideally speak multiple languages

BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred

#LI-WB1

For US-based roles only: the anticipated hiring base salary range for this position is [[$150,000 - [[$270,000, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moodys also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employees tenure with Moodys.