Global Security Programs Manager

Allied Universal, North Americas leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Global Security Operations Manager - Job Description

The Security Operations Manager position is expected to be the manager of the contractors assigned security team and as such, has regional oversight for all security service delivery requirements stated in this statement of work. The security manager position has accountability for strategic operation's scope of service. This person will be responsible for the administration, coordination, planning, development, direction and implementation of projects and initiatives which reflect ServiceNows core objectives and is designed to establish a pattern of collaboration that will enhance and improve the partnership between the Contractor and ServiceNow. A key part of this partnership activity is for the ServiceNow internal security management to routinely consult on the needs, priorities and opportunities to deliver greater value in the pursuit of the success of the ServiceNow security program.

Responsibilities (Major Duties)

• Develop and maintain a strategic service delivery program which meets standards and goals for all geographies regarding operation objectives, service delivery strategies and ongoing methodologies for constant customer and employee satisfaction
• Partner with ServiceNow security management
• Assist with contract compliance across all three ServiceNow locations covered under this agreement
• Provide a standardized program, which ensures a consistency of service standards, tools, and best practices throughout all three ServiceNow locations covered under this agreement
• Responsible for facilitating regional communication to oversee the standardization of post orders, training standards, operating procedures, invoicing, terminology, and quality compliance
• Identify service improvements and efficiencies throughout the operation and communicate these opportunities and recommendations to the client
• Ensure the Contractor's core values are aligned with ServiceNow needs
• Ensure that quality, accuracy, responsiveness, and integrity is being delivered to all internal and external customers by the regional and corporate support
• Maintain all required portfolio contracts and agreements
• Develop a Contractor playbook in alignment with client's goals, update annually
• Develop and maintain emergency preparedness process and procedural information
• Provide technical information related to safety and emergency preparedness issues
• Research and compile data for, and prepare training manuals, department procedures, reports, and other SERT related materials
• Make recommendations regarding the purchase of emergency preparedness safety and other equipment and supplies
• Plan, direct, monitor, and evaluate the effectiveness of comprehensive company-wide emergency preparedness services and programs, including needs assessment, program design, planning, implementation, and evaluation
• Act as liaison between senior level management and program staff to ensure that all appropriate policies and guidelines are followed, and that programs are developed with adequate resources to maintain expected levels of service
• Consult with other program managers on relevant programs issues, develop alternative strategies and assist in the implementation of emergency preparedness advancements and solutions as necessary.
• Directs the development and operation of ServiceNows emergency response teams (SERT). Responsible for developing strategy, providing leadership, and management of SERT for multiple sites.
• Ensure that all Contractor personnel are empowered to successfully meet their objectives
• Assist in overall ServiceNow security functions as mutually agreed upon by the parties

Skill Requirements

• High School Diploma
• Minimum of 10+ years of customer service-related experience
• Minimum of 10+ years of security, law enforcement, or asset protection related experience
• Excellent verbal and written communication skills, in the English language
• A high degree of organization and time management skills
• Detail oriented
• Ability to develop, refine and manage processes
• Possess security operations knowledge
• Knowledgeable of all ServiceNow policies and procedures
• Ability to work and make decisions independently while also being a team player
• Professional demeanor and excellent customer service skills
• Possess a solid employment history demonstrating reliability and dependability
• Possess critical thinking skills and the ability to apply problem solving techniques to identify and implement results-oriented solutions
• Strong computer skills to include presentations, text documents and spreadsheets
• Excellent presentation skills
• Ability to handle multiple projects simultaneously
• Possess a good understanding of finances and budgeting
• Ability to effectively delegate and mobilize resources
• Ability to effectively lead and mentor a team of security professionals

Other Requirements

• Must be able to work flexible schedules
• Quarterly Travel

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.