Housekeeping Supervisor

JOB SUMMARY

This position contributes to Sanctuary success by assisting with the direction and coordination of Housekeeping operations to ensure a high level of efficiency and effectiveness all the while achieving the highest quality of cleanliness and guest satisfaction. A focus on living the Sanctuary Commitments and our promise of Care Enough to do it well are also critical to the success of this position as a heart of the house community member.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

• Check all vacant/ due in/ check out rooms, as necessary.
• Conduct weekly documented walk through and record housekeeping and maintenance improvement need, such as checking:
• All fixtures are properly functioning (bulbs, phones, A/C, plumbing etc.).
• Ensuring that all amenities are placed in the proper areas.
• Conduct daily inspections of rooms to assure cleanliness and safety.
• Assist in assuring staffing and payroll controls conforming to productivity standards.
• Communicate and coordinate housekeeping work with related departments.
• Maintain neat and orderly storerooms.
• Responsible for care and maintenance of all equipment. Complete work orders for maintenance and turn in copy to Director of Housekeeping.
• Assist in preparation of monthly and/or quarterly inventories.
• Perform duties of Executive Housekeeper or Housekeeping Manager in his/her absence. Perform reasonable additional duties as requested by the Executive Housekeeper or Housekeeping Manager. Conduct any reports that are needed.
• Handle, store, and label all hazardous substances safely. If any incidents occur during the handling of hazardous substances report immediately and refer to the information in the Safety Data Sheet.
• Conduct 100 point inspection of rooms - ensure that constructive feedback is provided to each employee.
• Perform any other tasks as assigned by the Housekeeping Director.

SUPERVISORY RESPONSIBILITIES

• Foster a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Carry out supervisory responsibilities in accordance with organization policies and applicable law.
• Develop individuals for future advancement.
• Supervise and train employees to provide a well maintained and clean resort.
• Set up rotational and special cleaning projects and supervise completion.
• Prepare weekly schedules, and update job descriptions as required.
• Assist in performing necessary supervisory functions to effectively manage personnel.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

PHYSICAL DEMANDS

• Ability to perform tasks while consistently bending, stooping, kneeling or standing
• Ability to stand, sit, kneel constantly to handle demands of quality guest service
• Ability to move and work throughout the property for the duration of the shift.
• Ability to work in extreme hot, cold and wet conditions.

PERSONAL ATTRIBUTES

• Ability to maintain a pleasant disposition and work smoothly in high stress work environment.
• Have solid interpersonal skills, a positive attitude, and detail oriented.
• Adhere to uniform, personal hygiene and appearance standards at all times.
• Take the initiative to make contributions to the department and resort while maintaining positive working relationships with co-workers.
• Maintain good safety habits. Report unsafe or hazardous conditions to your manager.
• Promote excellent guest relations while living the Sanctuary Commitments, Vision, Mission and Position.
• Practice teamwork and effective communication with manager/supervisor/co-workers.
• At all times maintain the highest standards of professionalism, ethics, and a positive attitude towards all resort guests and fellow co-workers.

QUALIFICATIONS