GRADUATE SUPPORT COORDINATOR

Graduate Support Coordinator

Arizona State University

Graduate College

Campus: Tempe

66199BR

Job Description

Under general direction, serves as primary contact and liaison between assigned academic unit graduate advising staff and Graduate College to facilitate successful completion of course of study for graduate students. The successful candidate is responsible for coordinating the student support functions for continuing graduate students and will work with academic and administrative offices across the university to resolve student and automation issues.

Business hours for the Graduate College are Monday - Friday, 8:00 a.m. - 5:00 p.m. Due to COVID-19 social distancing requirements, remote work may be necessary and candidate must be able to work effectively both from home and on site (subject to change as necessary). Equipment will be provided. 

Salary Range

$37,440 - $52,000 per year; DOE

Close Date

18-March-2021

Department Statement

The ASU Graduate College works collaboratively across all colleges to promote and support the integrity, quality, and vitality of ASU graduate programs including master’s degrees, professional degrees, and doctoral degrees. Our goal is to ensure university-wide standards of academic excellence, access, and equity in graduate programs and to enhance the impact of ASU’s graduate students and graduate education within the state, national, and global arenas. Central to this vision is the enhancement of the diversity of ASU’s graduate population as well as the development of innovative transdisciplinary graduate programs across the university.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Instructions to Apply

Application deadline is 3:00 p.m. Arizona time on the date indicated.

Only electronic applications are accepted. Attach Word or PDF documents, which include:

   1. Cover letter

   2. Resume

   3. Three professional references (if not already supplied during the application process)

Please include all employment information in month/year format (ex: 6/88 to 8/94), and include job title, job duties, and name of employer for EACH position listed. Not providing this information could result in your application not being considered.

Cover letter and resume should clearly illustrate how prior knowledge and experience meet the minimum and desired qualifications stated in this requisition.

Only electronic applications are accepted for this position.

IMPORTANT NOTE: What is the meaning of “equivalent combination” in the minimum qualifications? It means one year of higher education (or 24 credit hours) is equal to one year of experience. For example, a four year Bachelor’s degree is equal to four years of experience.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

To apply please go to www.asu.edu/asujobs/ see Req Id#66199BR

Qualifications

Minimum Qualifications Bachelor’s degree in a field appropriate to the area of assignments and three (3) years’ administrative or program coordination experience OR, any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Desired Qualifications Evidence of a Master's degree. Experience with academic advising in a higher education setting. Experience utilizing PeopleSoft, WebXtender, MyReports, and dashboards, including PeopleSoft queries. Experience interpreting ASU Graduate College policies and procedures. Demonstrated knowledge of the ASU application process. Demonstrated knowledge of the ASU interactive plan of study (iPOS). Experience providing support to graduate students. Demonstrated knowledge of academic programs, colleges and departments university-wide. Experience in rapidly adapting to change and effectively using technology, as well as utilizing new technology, practices, policies and methods. Experience in organizing and prioritizing work activities. Experience in establishing and maintaining effective working relationships. Experience in demonstrating sensitivity to needs of a diverse student population. Experience in applying the principles, techniques and methods of teamwork, compromise and collaboration to produce desired outcomes. Evidence of effective communication skills. Experience presenting to groups.

Responsibilities

Essential Duties Acts as a liaison between the Graduate College and assigned academic unit graduate student advisors. Initiates, develops, and sustains positive relations with graduate directors and graduate support staff Advises academic unit heads, committee chairs, faculty, and staff on graduate student issues and processes, including but not limited to: inquiries regarding program requirements interpretation of policies, Strategies to assist student progress towards completion. Review of petitions for exceptions or changes; performs research and fact finding to ensure a thorough understanding of the request Evaluates and analyzes services related to document review and analysis, including foreign transcripts and documentation. Reviews and approves all graduate student plan of study (iPOS) to ensure compliance with established degree requirements including, but not limited to: coursework, committee and culminating experience; identifies and resolves discrepancies to ensure plan is consistent with program. Schedules and actively participates in regular status meetings with academic unit advisors; prepares informational materials and presentations, responds to inquiries regarding policy interpretation and/or exceptions. Provides training to graduate support staff Works closely with Assistant Director and Executive Director to develop ideas, concepts, and tactics necessary to further understanding, support, and awareness of complex issues. Develops recommendations for improving accuracy and efficiencies. Provides analytical reports to academic unit advisors of activity; works closely with analytics function to request ad hoc and/or custom reports based on stated needs of academic unit advisors. Works closely with Graduation Office during semester close; verifies students applying for graduation; confirms completion of all requirements; confirms that links to final theses/dissertation/defense are active to ensure smooth transition to graduation. Assists with review of course change requests to ensure syllabus meets requirements, titles match, different categories are correctly identified and reviews justification for change to ensure ongoing integrity of degree and program. Researches, prepares and implements special projects as assigned. All other duties as assigned Working Environment Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts Ability to clearly communicate to perform essential functions