Guest Services Agent

Join the East West Hospitality team at Old Greenwood in Tahoe, CA as a Guest Services Host, and be the driving force behind unforgettable guest experiences! As the ultimate ambassador for Owners and Guests, you'll master the art of seamless check-ins, expertly handle transactions, and go above and beyond in responding to guest requests. With your knack for special arrangements and dedication to exceptional service, you'll leave a lasting impression on every guest. If you are ready to elevate your career and be a pivotal part of creating extraordinary moments at Old Greenwood, then we want to hear from you!

Employment Status: Full Time, Year Round

Pay Rate: $22 - $24/hour, depending on experience

Duties Include:

Administrative Excellence

• Follow East West Hospitality (EWH) service standards and protocols for a seamless front office operation.
• Efficiently manage office supplies, handle deliveries, and maintain a clean, well-stocked reception area.

Property and HOA Management

• Execute flawless check-in/out processes and update computer systems for accurate guest information.
• Skillfully handle HOA-related tasks, including key encoding, package coordination, and facilitating residence entrance.

Effective Communication Hub

• Manage the Request e-mail, ensuring prompt response and accurate creation of work orders and reservations.

Concierge Support

• Demonstrate comprehensive knowledge of the Village and surrounding areas, utilizing ALICE for effective concierge services.

Guest Services Excellence

• Uphold EWH standards consistently, attending meetings, maintaining a professional appearance, and promoting a cooperative atmosphere.

• Proficient in writing routine reports and correspondence.
• Effective verbal communication skills with clients and team members.
• Clear communication abilities in person, over the phone, and through email.
• Comfort and skill in basic math operations.
• Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.

Full-time role with weekend and holiday availability.