Guest Services Attendant

LOCATION: Salvation Army Kroc Center - Phoenix, Az

STATUS: Part-Time

POSITION SUMMARY: The Guest Services Attendant will carry out position specific responsibilities in the areas of: library, game room, computer lab, child watch, and rock wall. They will assist other Kroc staff in working to carry out successful programs and events. This position will verify membership status through the POS system and adhere to proper check-in/check-out procedures. The guest services attendant will be required to maintain a progressive knowledge of all programs and facilities at the Kroc center.

QUALIFICATIONS:

• Must have CPR, AED and First Aid Certification or obtain within the first 2 months of employment.
• Possess customer services skills to include complaint resolution principles, practices, and procedures.
• Maintain a professional attitude and approach to problem solving and crisis situations.
• Must have the ability to maintain a non-judgmental attitude in working with customers, clients, members and staff.
• Must be able to work independently with minimal supervision.
• Must have excellent verbal and written communication skills to communicate and coordinate efforts with Kroc Center personnel, community leaders, community organizations and the general public.
• Bilingual preferred English/Spanish
• Thrive in a team oriented environment and to be a team player.
• Must be able to maintain strict confidentiality as needed.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.