Housekeeping Coordinator

Housekeeping Coordinator

Job Summary:
The Part-Time Housekeeping Coordinator is responsible for ensuring the daily opening of housekeeping operations. This role involves coordinating housekeeping activities, inspecting guest rooms as needed, and working closely with various departments to create an exceptional and seamless guest experience. This position requires an individual with strong organizational skills, attention to detail, and a commitment to upholding Forbes Five-Star standards.

Primary Job Responsibilities:

• Consistently embody The Tides Inn mission, values, and standards of behavior, including adherence to Forbes Five-Star standards.
• Oversee and coordinate daily housekeeping operations, ensuring timely room cleaning and setup of amenities prior arrivals.
• Place maintenance work orders and oversee it completion of every ticket.
• Conduct routine inspections of guest rooms and public spaces to maintain the highest levels of cleanliness and presentation as needed.
• Serve as a point of contact for guest requests and concerns related to housekeeping, providing warm and professional service.
• Assist in managing monthly housekeeping inventory, ensuring necessary supplies and amenities are stocked.
• Work collaboratively with front office, food & beverage, maintenance, and other departments to enhance the overall guest experience.
• Maintain accurate records of housekeeping activities, including daily logs, maintenance requests, and special guest needs.
• Ensure compliance with safety and sanitation standards.
• Assist with training new housekeeping staff in accordance with established procedures and service expectations.

Secondary Responsibilities:

• Document and communicate all pertinent information to resort management for seamless operational flow.
• Maintain confidentiality regarding guest and associate information.
• Ensure proper key control and adherence to security policies.
• Handle additional duties as assigned to support the housekeeping and guest services teams.

Qualifications:

Education & Experience:

• High School Diploma or GED required.
• Prior experience in luxury hotel housekeeping, guest services, or a similar role preferred.
• Experience in a concierge, front office, or food & beverage setting is a plus.

Skills & Competencies:

• Exceptional communication and interpersonal skills, with the ability to engage warmly with guests and staff.
• Strong organizational and multitasking abilities.
• Ability to maintain professionalism, discretion, and a positive attitude in a fast-paced environment.
• Proficiency in basic computer applications is a plus.

Physical Requirements:

• Work is primarily performed indoors but may require occasional outdoor duties.
• Requires prolonged standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds.

Code of Ethics:

• Integrity: Uphold the highest level of professional standards in all relationships and duties.
• Confidentiality: Maintain discretion regarding guest and staff matters.
• Service: Create a welcoming, safe, and comfortable environment for all guests.
• Respect: Foster mutual respect between guests and staff.
• Professionalism: Maintain appropriate relationships and boundaries in all aspects of service.
• Personal & Professional Development: Continuously strive for improvement through training and experience.