AM Housekeeping Supervisor

Basic Function: Supervise turndown and night shift employees. Attend to guest relations as necessary

Work Performed:

1. Complete assignment sheet for turndown staff
2. Conduct evening line up meeting with staff prior to start of work in absence of a manager
3. Ensure public areas at Enchantment and Mii amo are covered including Night Services
4. Inspect lobby areas and pool areas to ensure assignments are being completed
5. Ensure employee restrooms are cleaned and maintained
6. Handle guest calls and requests in a professional manner and promptly
7. Maintain constant communication with Guest Services and Engineering as necessary to service guests
8. Ensure laundry staff is following proper procedures
9. Clean and store equipment properly
10. Follow training guidelines for new staff members and ensure all properly trained
11. Complete inspection forms daily and follow up with staff as necessary
12. Ensure lost and found procedures are followed to submit items to Security
13. Ensure uniform standards are followed
14. Other duties as assigned

Supervision Exercised: Turndown Staff

Supervision Received: Housekeeping Managers

Responsibility & Authority:

1. Ensure all assigned areas are maintained and serviced to high level standards
2. Follow safety-first policy in work areas, equipment and chemicals
3. Discipline staff members when necessary

Minimum Requirements:

High school graduate or equivalent. Prior Supervisory experience required. Must be detail oriented, strong verbal and written communication skills. Ability to direct staff in a positive manner. English skills necessary to communicate with guests. Computer skills helpful.

Physical Requirements:

10% Sitting

90% walking, standing and bending

Lifting/Carrying up to 50 lbs.

Hearing and Manual dexterity

Distance vision 1-3 feet

Use of cleaning solutions

Ability to work in all types of weather conditions

Ability to drive golf cart