Job Description
Bringing smiles is what we do at TTEC for you and the customer. As a Human Capital Generalist working onsite in Orlando Florida, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What Youll be Doing
Looking for an opportunity where youll make an impact on the employee experience? Youll partner with operations and human capital as a trusted advisor to deliver a high level of customer service to employees. Youll implement and advise on policies, processes, benefits, and respond to employee relations issues. As a forward thinker with a high level of integrity and judgment, youll proactively work with leadership to identify solutions to issues and implement continuous improvement.
Youll report to the Human Capital Manager. Youll make an impact on the employee experience and support the business through building partnerships, a welcoming environment for questions, ideas and concerns.
During a Typical Day, Youll
Gather and analyze information through observing processes as you look to constantly improve processes and business performance
Consistently communicate status and progress on site initiatives to leadership teams through regular reporting and updates
Bring your technical expertise and understanding to implement compliance with all local human resource laws and regulations
Provide support to various departments, manage multiple on-going tasks while minimizing the number and severity of employment claims
What You Bring to the Role
3 years' experience in Human Resources
Knowledge of Human Resource Information Systems and recruitment processes
Consistently mentor and inspire others
Understanding and interpreting data for reporting
Understanding of Employment Relations law and Enterprise Bargaining Agreements
What You Can Expect
An annual incentive program
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses
Visit www.hellottecbenefits.com for more information.
The anticipated range is $55,000 - $65,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.