Implementations Specialist

Job Title: Implementations Specialist

Reports to: SVP Sales

Location: Rhode Island, Alpharetta

SUMMARY:

Responsible for supporting Prioritys salesefforts by collaborating with both internal sales team members,and external customers to configure, deploy, install, and support payment applications and devices. This is a uniqueposition that exposes team members to a variety of different technologies and business types.

JOB FUNCTIONS & DUTIES:

• Primary source of technology configuration and deployment for Prioritys direct sales efforts.
• Configuring credit card processing devices for businesses
• Configuring websites and eCommerce systems for businesses
• Configuring point of sale systems for businesses
• First tier and escalated technical support for businesses

MINIMUM REQUIREMENTS:

• No formal training required. High School Diploma or Equivalent Preferred.
• Tech Savvy
• Strong communication skills (written and verbal)
• Proficiency in Microsoft Office and Google Drive

PREFERRED REQUIREMENTS:

• Customer service experience preferred.
• Understands basic networking concepts (Routers, Modems, Ethernet, WiFi, etc.)
• Experience with troubleshooting technical issues (Connectivity, Power, etc.)
• Web-Design Background or Experience
• Demonstrates excellent accuracy and attention to detail.
• Must have good multi-tasking and problem solving skills.
• Works well in a team environment
• Ability to listen, communicate, and interpret clients needs and objections.
• Ability to de-escalate situations, and drive meaningful resolutions.

Compensation & Benefits:

• Highly-competitive rate
• Medical, Dental & Vision
• Unlimited PTO after year 1
• 401k match
• Gym membership reimbursement