CVS Health

Remote/Telecommute

INT Associate Account Manager

Posted over 1 month ago

Job Description

Job Description
Provides proactive account service management in support of business objectives and to achieve customer satisfaction.
Assists with development and execution of customer service strategy:
Meets with customers at least quarterly to discuss service levels and
expectations, share process improvements, discuss operation of benefits
plans, identify gaps in service levels, determine root causes and develop
solutions.
Identifies customer specific service issues, identifies solutions and leads
resolution of issues working with other areas to implement.
Responds to customers requests for network analysis, benefit plan design
changes, and benefit questions and clarifications.
Manages plan administration activities, including installation, plan set-up,
eligibility, billing and drafting by working proactively with support areas;
signs-off on ID cards.
Supports open enrollment activities.

Required Qualifications
Insurance license, as required by state law.

Preferred Qualifications
3-5 years industry or customer service experience preferably with complex
accounts.

Education
Bachelor's degree or equivalent work experience

Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.


We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

64647940

Sorry, this job has expired.