Intake Specialist

EMPACT- Suicide Prevention Center, a member agency of La Frontera Arizona, is an industry leading non-profit organization dedicated to providing valued community services and resources for behavioral health counseling, crisis intervention, and suicide prevention since 1987. We are an EEO/AA Employer.

**Sign-on incentives offered up to $5000 (amount varies with position)**

Our Comunidad community-based team offers services to a specialized population in the Phoenix Metro area. We are committed to treating the whole person and weaving individualized services to support our members independence and recovery goals. Our jobs offer stability, flexibility, and community!

The Intake Specialist provides comprehensive intake assessments and annual updates for SMI adults. They participate in special projects and tasks in the SMI Program, as needed.

Essential Responsibilities:

• Provide initial intakes and annual updates for adult clients, to include comprehensive assessment, diagnosis, evaluation of needs, ISP, and referral to appropriate services.

• Include the adults family and/or support system whenever possible.
• Submit external referrals as needed when indicated in the ISP.
• Collaborate with the assigned supportive teams. Other tasks as assigned.

• Deliver 40 hours of work per week. Work independently and responsibly, and participate in the development, implementation, and evaluation of procedures and processes for organizing, tracking, and maintaining client records and services. Productivity standards are established annually, at a minimum.
• Produce complete, timely, thorough, quality clinical documentation of allservices rendered, both billable and nonbillable, as required. All documentation must include sufficient information about the activity being documented and the adults participation in, and response to, the activity.
• Ensure quality service delivery, including clinical care and all associated duties. Maintain all client records in up-to-date status, in accordance with agency policies and procedures, as well as RBHA, state, and federal requirements. Participate in the agencys Quality Management Program, as needed or requested.
• Participate actively in regular supervision, accepting feedback and suggestions in a collaborative and strengths-based way. Interact regularly and constructively with the clinical team, support staff, and administrative staff.
• Participate in all regularly scheduled administrative, in-service, and department staff meetings.
• Recommend to the Clinical Coordinator, Department Manager, or Director changes that would improve service delivery, and implement changes and new programming as directed by the Coordinator or Department Manager.
• Comply with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.
• Participate in standing and ad hoc committees and work groups, as requested.
• Provide instruction and training for interns and coworkers in his/her respective discipline, as requested.
• Perform additional related duties and participate in agency fund-raising activities, as requested.
• Develop and maintain effective working relationships with state, community, and contracting organizations, and with collaborating partners.

Education/Experience:

• Bachelors Degree in Psychology, Social Work, or related field of study.
• Minimum of 2 years experience working in the Behavioral Health Field with an Associate degree will be considered.
• Experience in a clinical field preferred.

Additional Required Skills/Abilities:

• Excellent oral and written communication skills.
• Detail Oriented and strong organization skills.
• Able to be flexible with workload and availability.
• Strong internal and external customer service skills.
• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
• Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.
• Strong computer skills including experience with Microsoft Office.
• Ability to generate reports and analyze data.

Physical Demands and Work Environment:

• The typical work environment will be working indoors or community-based work, working out in the community.
• Employees must be able to lift up to 15 pounds at times.
• Occasional travel to training and out-of-state locations may occur as-needed.