Integrated Care Manager (Remote / Hybrid)

PURPOSE OF THE JOB

Responsible for promoting continuity of care through a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates care options and services available to members through their benefit plan that meet the individuals' health care needs while promoting quality, cost effective outcomes. This job description is primary for case management functions but can assist with utilization management if a business need arises.

Required Qualifications

1. Required Work Experience

2 year(s) of experience in full-time equivalent of direct clinical care to the consumer

2. Required Education

Associates Degree in general field of study or Post High School Nursing Diploma or Masters Degree in a behavioral health field of study (i.e., MSW, MA, MS, M.Ed.), Ph.D. or Psy.D

3. Required Licenses

Active, current, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, current, and unrestricted license to practice nursing in either the State of Arizona or

another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN.

4. Required Certifications

Within 3 years of hire as a Care Manager employee must hold a certification in case management from the following certifications; Certified Case Manager (CCM), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

PREFERRED QUALIFICATIONS

1. Preferred Work Experience

3 year(s) of experience in full-time equivalent of direct clinical care to the consumer

1-2 year (s) of experience working in a managed care organization

2. Preferred Education

Bachelor's Degree in Nursing or Health and Human Services related field of study

3. Preferred Licenses

N/A

4. Preferred Certifications

Active and current certification in case management from the following certifications; Certified Case Manager (CCM), Certified Disability Management Specialist (CDMS), Case Management Administrator, Certified (CMAC), Case Management Certified (CMC), Certified Rehabilitation Counselor (CRC), Certified Registered Rehabilitation Counselor (CRRC), Certified Occupational Health Nurse (COHN), Registered Nurse Case Manager (RN, C), or Registered Nurse Case Manager (RN,BC).

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Assess and collect data related to the member from all care settings. Interview and collaborate with case-related providers, member and family to implement the care plan.

Answer a diverse and high volume of health insurance related customer calls on a daily basis.

Explain to customers a variety of information concerning the organizations services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc.

Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests.

Present status reports on all cases to the manager/supervisor and, when indicated, to the medical director.

Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.

Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.

Maintain all standards in consideration of state, federal, BCBSAZ, URAC, and other accreditation requirements.

Maintain complete and accurate records per department policy.

Demonstrate ability to apply plan policies and procedures effectively.

When indicated to assist with team/project functions: Collaborate with team to distribute workload/work tasks;

Monitor and report team tasks;

Communicate team issues and opportunities for improvement to supervisor/manager;

Support/mentor team members.

Participate in continuing education and current development in the field of medicine, behavioral health and managed care at least annually.

The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

Perform all other duties as assigned.

COMPETENCIES

REQUIRED COMPETENCIES

1. Required Job Skills

Intermediate PC proficiency

Intermediate skill in use of office equipment, including copiers, fax machines, scanner and telephones

Intermediate skill in word processing, spreadsheet, and database software

2. Required Professional Competencies

Maintain confidentiality and privacy

Advanced and current clinical knowledge

Practice interpersonal and active listening skills to achieve customer satisfaction

Interpret and translate policies, procedures, programs, and guidelines

Capable of investigative and analytical research

Demonstrated organizational skills with the ability to prioritize tasks and work with multiple priorities

Follow and accept instruction and direction

Establish and maintain working relationships in a collaborative team environment

Apply independent and sound judgment with good problem solving skills

Navigate, gather, input, and maintain data records in multiple system applications

3. Required Leadership Experience and Competencies

Conflict Resolution

Represent BCBSAZ in the community

PREFERRED COMPETENCIES

1. Preferred Job Skills

Advanced PC proficiency

Knowledge of CPT 2018 and ICD-10 coding

2. Preferred Professional Competencies

Knowledge of managed care, utilization management, and quality management

Working knowledge of McKesson InterQual, MCG, ASAM, or other nationally recognized criteria

Knowledge of a wide range of matters pertaining to the organizations services and operations

Knowledge of health and/or patient education and behavior change techniques

3. Preferred Leadership Experience and Competencies

N/A