Integration Engineer

Interoperability is one of the most critical areas in Healthcare IT. A successful ACO looks to its integration team to deliver relevant information to key stakeholders to drive improvements in care quality, operational effectiveness, and risk management among disparate systems.

• HIPAA regulations are helping to drive forward the sharing of longitudinal patient records amongst providers in any setting.
• Steward Healthcare utilizes technology to provide true semantic interoperability of these disparate healthcare systems.

A Steward Integration Engineer should have a fundamental working knowledge with HL7 while also having experience and interest with leading edge integration work which includes web services and API integration.

Key Responsibilities:

• Systems integration lead on projects of varying sizes:
  • Confers with project team members and stakeholders to determine communication requirements, integration feasibility, development/enhancement effort, and potential complications
  • Understands and assists with workflow modeling with respect to system integration
  • Analyzes technical specifications provided by software vendors
  • Designs, builds, and fine tunes data selection, translation processes and data exchange of low to high complexity interfaces using Stewards Integration Engine(s), EMPI, and other application tools as needed.
  • Works closely with fellow Integration Engineers and/or application analysts on more complex development efforts
  • Assists with the development and delivery of necessary data sets and data mapping tables
  • Ensures effective communication amongst involved parties during development, implementation, and post-production to guarantee continual progress
  • Provides accurate documentation for integration solutions and project tracking as well as training, deployment, and support materials
• Actively monitors support ticketing system and consistently contributes time to resolving issues, whether minor or critical, in a timely manner:
  • Participates in support triage rotation and adheres to response and resolution guidelines as outlined in the service level agreement (SLA)
  • Takes the appropriate course of action to remedy issues identified
  • Establishes and maintains constant communication with customers during troubleshooting and resolution of reported issues
  • Explains in clear, understandable language problems that are due to complex coding issues
  • Provides detailed and accurate descriptions of troubleshooting steps taken, client concerns, impacts of problems, possible solutions and associated risks, accepted solutions, and implementation of accepted solutions for all issues
• Participates in 24X7 on-call support monthly rotation
• Complies with HIPAA regarding handling medical and financial confidential information

Qualifications:

• Knowledge of HL7 standards (2.x, 3.x, FHIR CCD, C-CDA)
• The candidate needs to demonstrate competent IT literacy and ability around applications and systems. Being able to effectively communicate and guide customers/users who have various levels of understanding of API is an essential part of the role.
• Knowledge of Web Service technologies: (WSDL, SOAP, SOA, XML, JSON, REST)
• Familiarity with scripting or object-oriented programing.
• Ability to modify and run SQL queries against application databases
• Solid knowledge of SQL queries and java script is strongly preferred including writing, reading, and debugging.
• Experience with API.
• Experience with integration engines. Orion Rhapsody preferred.
• Experience with various communication technologies and interface protocols: TCP/IP, FTP, SFTP, P-to-P VPN

Candidates may make the case for light experience in certain areas provided they can demonstrate previous success in learning new skills and applying them to solve problems expeditiously.

Roles and Duties include:

• Providing support to internal and external users of client APIs.
  • Responding to technical questions.
  • Troubleshooting and resolving problems.
  • Guiding users in the use and function of the API suite.
• Generation of work orders related to API onboarding
• Use and examine current transformation technologies such as XML, JSON, CSV and SQL
• Strong analytical and decision-making skills with the ability to make recommendations which reflect the appropriate level of analysis and evaluation of options.
• Must have excellent oral and written communication skills including analysis, preparation, and presentation of information to stakeholders.
• Must possess the ability and willingness to adapt and learn quickly.
• Must work well under stress and easily handle conflicting priority requests.

Summary:

1. Education: BA/BS/MS in Computer Science, Health Mgmt. Information Systems, or other 4-year technical degree
2. 2-3 years experience working in a similar role