Integrative Care Clinical Assistant

Pay Range: $20.00- $26.00 per hour, depends on experience (DOE)

Summary:

The Clinical Assistant (CA) position serves: as a Receptionist, Chiropractic/Acupuncture equivalent of an MA and oversee the Integrative Care Clinic schedules. As Clinical Assistant (CA) crosses several job duties ranges from front office Receptionist duties to MA type of duties. The individual works very closely with other Integrative Care Clinic staff on day to day functions to meet department operational needs. One of the most important functions is the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the chiropractic/acupuncture services needed. Making appointments and making preliminary assessment category of payment for patients are essential before a provider can see them.

The Clinical Assistant is to support the Integrative Care Clinic with appointment management, patient flow, record keeping, patient education and miscellaneous duties. This makes him/her an integral part of the Department services. The Clinical Assistant duties will support and help to develop the professional relationship between the Chiropractor/Acupuncture, other providers and staff in the clinic that directly affects the patient satisfaction and long-term clinical outcomes. 

Responsibilities: 

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.

• Knowledgeable of insurances, health plans , Sliding-Fee and LMFC programs 

• Schedule appointments; if needed -will manage prior authorizations for new and establish patients.  

• Answer incoming calls, schedule appointments and appointment reminders 

• Register all patients per registration protocols and collection all documentation and billing information per billing protocol. Ensure proper documentation and data collection/ documentation in Practice Management, Documentation Management, I2I, and Electronic Health Record or any relative system.

• Checking-In patients 

• Managing referrals 

• Assure that all services provided have been checked out properly for each patient and reconciles the day’s activities for appropriate billing.

• During the Check-Out process; patient will receive the Patient Plan, if needed patient education or and any follow up appointments 

• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.

• Arranges for collection deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.

• Balance cash register in accordance with the cash handling policy when needed.

• Work closely with Medical, Dental and Nursing staff to assure smooth patient flow 

• Work closely with patients who did not keep their appointment for follow-up.

• Call and remind patient of his/her appointment. (by phone or text)

• Follow up on “no show” patients on daily basis.

• Answering/responding to calls, texts, Patient Portal and emails

• Communicate patient’s problem/complaint to the appropriate staff, department or Care Team 

• Assist the Chiropractor / Acupuncture Providers with patient education, collecting data, screenings, Intakes or follow-ups or any activities needed during the visit.

• Answer patient inquiries about chiropractic/ Acupuncture services 

• Required to collect any necessary data for reporting purposes within the corresponding system.

• Working closely with the Clinical Assistant Coordinator 

• Working closely with the Chiropractic and Acupuncture Providers  

• Oversee and manage Integrative Care Clinic schedules

• Cleaning/sanitizing/tidying around the clinic

• Respond to Patient’s concerns

• Arrange translation services, with cultural liaisons, Health Plan or over the phone. Or translate when needed  

• Take Blood pressure for patients 

• Be a liaison to other department managers such as NextGen, Billing, and QI team.

• Attend meetings 

• Other related duty as the job requires

Job Requirements

Education: High School Diploma, GED, or equivalent

Certification: current valid CPR card.

Experience: One year of medical/dental or chiropractic assistant experience in a similar setting or formal training from a vocational school

Verbal and Written Skills to perform the job: Bilingual preferred. Familiarity with basic Word processing, spreadsheet, and database applications. Accurate keyboarding skills. Ability to relate to the patients, through familiarity with medical terminology and triage procedure.

Technical knowledge and skills required to perform the job: Excellent verbal, written and interpersonal communication skills and the demonstrated ability to work with diverse individuals and groups. Demonstrate high levels of self-initiation and direction. Knowledge of communities we serve. Knowledge and experience working in medical settings and interacting collaboratively with medical teams. Skill in analyzing situations and making timely decisions. Ability to work under pressure. Friendly personality with the desire to work with the public. Willingness to develop a better understanding of the chiropractic/ acupuncture profession. Ability to handle multi-functions. Understanding of community based organization. Knowledge of book keeping and office functions. Promotes and believes in clinic mission statement “Health for all”. Must believe in health care dignity for all.

Physical and Mental Requirements: Work involves sitting, talking, hearing, using hands to handle, feel or operate objects, tools, or controls, and reaching with hands and arms. The employee may be required to push, pull, lift, and/or carry up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be willing to work at any La Maestra Community Health Center location, other than the assigned site and be agreeable to work weekends, if so needed

La Maestra Community Health Centers is an Equal Opportunity Employer. We encourage applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, ancestry, age, marital status, physical or mental disability or any other protected class, political affiliation or belief.