Intern

The internship program at MORSCO is meant to provide students with a meaningful learning experience, while supplementing their schoolwork with workplace insights. Students will be cross-trained in our core business functions - warehouse operations, product delivery, sales, and customer relationships/service. This program also develops leadership, interpersonal skills, and MORSCOs Values.

CUSTOMER FOCUS

• Learn and understand the systems and processes necessary to provide high service levels to our customers and to maintain the operation of the branch and its inventory.
• Work with customers regarding questions on orders, quotes and/or job specifications.
• Contact customer following sales to ensure ongoing customer satisfaction and resolve any complaints.

SALES

• Learn sales processes such as:
  • Generating new and repeat sales by providing product and technical information to customers
  • Accurately process customer transactions such as orders, quotes or returns.
  • Working closely with vendors to make sure product shipment /delivery dates are adhered to and communicate appropriately to the customer of any changes.
  • Timely and accurate data entry of sales orders and/or purchase orders into the inventory management system.

OPERATIONS

• Gain product and application knowledge of materials sold by MORSCO while working in the warehouse, utilizing individual training from location manager and co-workers.
• Provide support to the branch manager in the operation of the location by maintaining showroom and warehouse areas.
• Learn purchasing function and inventory control processes.
• Learn shipping and delivery procedures.

SAFETY

• Safely utilize PIT equipment (Forklift, Order Picker, Reach Truck etc.) to pull and move product.
• Maintain safe and clean work environment by keeping trucks, shelves, pallet area, and workstations neat.
• Always organize warehouse and work area for orderliness.

TRAINING PLAN

• Execute an ongoing professional training plan by actively participating in all job related and company training, informational seminars, business meetings, and job shadowing.

KEY CAPABILITIES

COMMUNICATION

• Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message
• Listening actively to others

CUSTOMER FOCUS

• Ensuring that the internal or external customers perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities
• Crafting and implementing service practices that meet customers and own organizations needs
• Promoting and operationalizing customer service as a value

DECISION MAKING

• Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information
• Choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions
• Taking action that is consistent with available facts and constraints and optimizes probable consequences

DRIVING FOR RESULTS

• Tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement

EARNING TRUST

• Gaining others confidence by acting with integrity and following through on commitments while disclosing own positions
• Treating others and their ideas with respect and supporting them in the face of challenge

SAFETY FOCUS

• Identifying and improving conditions that affect own and others safety