Blue Cross Blue Shield of Arizona
Phoenix, Arizona, United States
IT Delivery Lead
Job Description
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
This position requires work and residency to be performed within the state of Arizona
We are looking for an experienced IT Delivery Lead to join our team and manage the delivery of IT projects and services for our clients. You will be responsible for planning, coordinating, and overseeing the execution of IT projects, ensuring that they meet the quality, scope, budget, and timeline requirements. You will also be the main point of contact for the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance. You will also be involved in business development, proposal writing, and contract negotiation.
REQUIRED QUALIFICATIONS
Required Work Experience
- 7 years of related and progressive experience combining IT delivery or support, solutions implementation, project management, operations management, team leadership
- 5 years of experience in IT project management, preferably in a consulting or service delivery role
- 1 year of experience in project management
Required Education
- High-School Diploma or GED in general field of study (All Levels)
Required Licenses
- N/A
Required Certifications
- N/A
PREFERRED QUALIFICATIONS
Preferred Work Experience
- 10 years of related and progressive experience combining IT delivery or support, solutions implementation, project management, operations management, team leadership.
- 10 years of experience troubleshooting hardware, software, and networks in a windows environment
- 4 years of experience with thin client software and systems
- 5 years deploying software to desktops/service using automated software and deployment tools
- 5 years of systems integration experience in a large complex organization
- 3 years of experience in project management
Preferred Education
- Bachelors Degree in Computer Science, Information Systems, Business, or related field (All Levels)
Preferred Licenses
- N/A
Preferred Certifications
- Certification in IT project management, such as PMP, PRINCE2, ITIL.
- Lead and manage the delivery of IT projects and services for clients, ensuring that they meet the quality, scope, budget, and timeline requirements.
- Coordinate and communicate with the clients, stakeholders, and internal teams, providing regular updates, feedback, and guidance.
- Manage the project risks, issues, dependencies, and changes, and escalate them as needed.
- Ensure that the project deliverables are aligned with the client's expectations, requirements, and standards.
- Facilitate the project meetings, workshops, and reviews, and document the outcomes and action items.
- Provide coaching, mentoring, and support to the project team members, and foster a collaborative and positive work environment.
- Contribute to the business development, proposal writing, and contract negotiation activities.
- Stay updated with the latest IT trends, best practices, and technologies, and apply them to the project delivery
- Participate and/or lead large or complex technical projects
REQUIRED COMPETENCIES
Required Job Skills
- Proven track record of delivering complex IT projects and services on time, within budget, and with high quality.
- Strong knowledge of IT project management methodologies, tools, and frameworks, such as Agile, Scrum, Kanban, Waterfall, etc.
- Strong leadership, problem-solving, and decision-making skills, with the ability to motivate and inspire the project team and stakeholders.
- Advanced PC proficiency
- Basic proficiency in spreadsheet, database, flow charting, and word processing software
Required Professional Competencies
- Excellent communication skills.
- Service, project and results-orientation, with strong analytical and problem solving skills.
- High-energy work ethic, ability to establish vision, drive change and deliver results.
- Ability to facilitate cross-functional teams to develop, deliver, operationalize, document, and support solutions.
- Knowledge of developing and managing continuous improvement programs. Strong analytical skills to support independent and effective decisions
- Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints
- Perserverance in the face of resistance or setbacks
- Effective interpersonal skills and ability to maintain positive working relationship with others
- Demonstrated ability to stay current on software trends and innovations
- Experience working with and managing third parties
- Ability to maintain confidentiality and privacy
- Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data
Required Leadership Experience and Competencies
- Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation.
PREFERRED COMPETENCIES
Preferred Job Skills
- Knowledge of HIPAA regulations
- Advanced proficiency in spreadsheet, database, flow charting, and word processing software
- Expert knowledge of computer operating systems
- Advanced knowledge of active directory
Preferred Professional Competencies
- Demonstrated understanding of outsourcing business strategies and best practices
- Thorough knowledge of the companys needs, policies and culture
- Advanced systems research and analysis expertise
- Impeccable project management skills
- Solid technical ability and problem-solving skills
- Knowledge of internal departments and operations
Preferred Leadership Experience and Competencies
- Ability to provide mentoring and peer review to team members
- Ability to build lesson plans and deliver lessons to team members
Our Commitment
AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.