IT Field Svcs Spec III-Correctional Health

At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary - CORRECTIONAL HEALTH

The IT Field Services Specialist III is responsible for providing support to the users of Harris Health's information technology systems including:
PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system
Microsoft Office Suite
Facilitating assigned tickets and projects/work orders within the prescribed service level agreement
Meeting productivity goals
Technical escalation point for team members
Documenting technical solutions and sharing with team members
Implementation of IT initiatives as directed by FS managers

The role includes on-site support and Service Desk support.

Minimum Qualifications

Education/ Work Experience:
Bachelor's Degree in technical support (Preferred) (And) Five (5) Years Work Experience in repairing and supporting IT equipment and software.
(Or)
High School Diploma or GED (And) Nine (9) Years Work Experience in repairing and supporting IT equipment and software.

Licenses & Certifications: HDI Desktop Support Technician within 6 months of hiring., Texas Driver Licenses

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Writing /Correspondence
Writing /Reports

Proficiencies: MS Word, Personal Computer

Job Attributes

Knowledge/Skills/Abilities: Analytical Abilities

Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call, Travel

Other Requirements: Drive company vehicle, must have valid drivers license, and clear driving record. On call duty after 9 months of hiring.