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Job Description
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As an IT Project Manager working remotely in Manila, Philippines, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!
What Youll Do
As an IT Project Manager on our Project Team, your primary responsibilities will be coordinating, tracking, scheduling and managing the diverse components of IT projects to execute these projects effectively, efficiently, on time and on budget.
Projects you will be managing include, but are not limited to: Windows Server Migrations, WAP, Firewall, and Switch Deployments, Office365 Deployments/Migrations, Azure Deployments/Migrations (virtual server, Azure AD, Azure Virtual Desktop), SharePoint Migrations, PC and Mac Desktop Deployments, New and current Client Re/onboardings, and Application Deployments
During a Typical Day, Youll
Review Project Scope
Be involved in Client Internal Hand-off meeting.
Determine, Create, and execute Project plan.
o This includes:
o Timelines for scheduling of project
o Resource assignment and scheduling
o Interdepartmental coordination
SOC
NOC
Finance
Procurement
Account Management
Sales
Service
o Communication
o Deploying Agents and tools
o Coordinating resources to gather and document Data required for successful support.
Examples:
Environmental Discovery
Verification of all client assets
Verification of client contact lists and locations
Hardware
New User Guides
Termination Guides
Primary business applications
Vendors / ISP information (account numbers, licenses, warranty, and service contracts etc.)
Determine what licenses need to be transferred over to Sourcepass owned portals.
o Perform Knowledge transfer of client environment to Service team to support once completed.
o Perform Project Recap to determine challenges risks, pain points etc
What You Bring to the Role
3 years working in an MSP
1-3 years of Project Managing in an MSP preferred
Familiarity with the Microsoft cloud stack (Azure, 365, SharePoint, OneDrive)
Ability to interpret, process, and deliver on SOW's
Experience with the ConnectWise project management is a plus
Takes ownership of projects to completion
Lead/mentor other project team members during projects
Ability to manage multiple priorities and follow through on projects to completion
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote