IT- Service Desk Specialist

Rethink whats possible with SwitchThink! SwitchThink Solutions is an IT Services CUSO from Desert Financial.

As a collaborative partner for innovation, SwitchThink Solutions offers technology solutions that help credit unions achieve their transformational goals. Our knowledgeable development, infrastructure, and IT operations experts work hand-in-hand with our clients to maximize the benefits of their technology and speed their results.

You are a champion of technology and your not afraid to dig in, get your hands dirty, and problem solve. Your experience has enabled you to sharpen your technical skills, while still providing, accurate, efficient and exceptional client support.

Provide support to end users on a variety of technology issues over the phone and through email.

Perform remote troubleshooting using diagnostic tools and techniques to resolve technical issues within required service levels.

Perform system and application account administration duties to internal and external users.

Direct unresolved issues to the next level of support personnel.

Accurately log all Service Desk tickets using the defined tracking software.

Communicate system outages or impairments to the organization per established guidelines and procedures.

Periodic monitoring of ATM activity to ensure ATMs are performing transactions appropriately and any outstanding issues have been addressed by the vendor.

Deploy and supporting iPhones for employees.

Perform other job-related duties as assigned

High School Diploma or GED.

2 years of experience in a Help Desk environment supporting internal and/or external clients required.

Experience with the following technologies: Windows Servers, Active Directory, Exchange, System Center, SharePoint.

Basic knowledge of: Storage Area Networks, Databases, Programming Languages, Server Virtualization.

Must be able to effectively manage time by analyzing workload, assigning priorities, and maintaining focus on productive endeavors.

Excellent written and verbal communication skills.

Associate's or Bachelor's Degree with an IT related major, Technical or Trade school.

Microsoft Certification, HDI Certification, CompTIA A Certification

We are considered leaders in the local credit union space, and we are growing like crazy. Weve got a culture passionate about smarts, courtesy, continuous learning...and our people love it. A full 93% of our employees would recommend us to their friends. Come find out why! Learn more at jobs.desertfinancial.com or www.switchthink.com/careers

We are proud to be an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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