IT Support Tech 3 - req# 14777

The University of New Mexico Comprehensive Cancer Center is looking for an IT Support Tech 3 to join our team. Under supervision, this position installs, maintains, tests, and repairs computer hardware and software. Candidates should be well versed in hardware, software, and telecomm technical support and issue resolution. This technical resource works within an ITSM ticketing system to receive, prioritize, document and actively resolve end user help requests, configure and support desktop and laptop computers, provision and manage user accounts among several systems, perform needs assessments, create proposals, and implement solutions. This team member participates as a technical resource in both small and large projects.

The successful candidate must be a self-starter, be able to manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This position requires the ability to be at work and be on time, interact in a positive and constructive manner with coworkers, take directions from a lead or supervisor, adhere to policies, procedures, and directives, and participate in a rotating on call/stand by schedule.

1. Performs complex problem solving and assistance on diverse software applications and hardware systems for department users and/or the university community.
2. Provides in-depth individual and/or group instruction and/or training to end users on new or updated technologies.
3. May provide functional direction to lower graded staff and/or student employees performing the same or similar type of work.
4. Provides diverse technical assistance, documents findings and performs maintenance duties in support of a large unit that may encompass a variety of user support needs.
5. Maintains, updates and audits record keeping systems; documents projects, writes and maintains user instructions.
6. Oversees, maintains, and inputs applicable records, such as, but not limited to, network users, and tracking inventory levels of equipment and materials. May input, reconcile and audit billing information from a record keeping system.
7. Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
8. Participates in and/or leads the review, evaluation and recommendations of solutions relating to hardware and software acquisitions.
9. Participates in and/or leads research and development initiatives and provides assistance in the implementation of new technologies.
10. Serves as a project member on small and large technology projects
11. Oversees and performs the installation, configuration and maintenance of computers and/or other related equipment and devices.
12. Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
13. Performs miscellaneous job-related duties as assigned.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 3 years of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

1 plus year of Healthcare IT experience

1 plus year of Audio Visual systems

A+ Certification

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.