IT Systems Analyst - FT

Description

FT, Exempt, 80 hrs/pp, varies as scheduled.

Job Summary:

Under general direction and supervision of Information Technology Director, and in collaboration with our department staff, departmental management, and vendors, the Senior Systems Analyst is responsible for researching, engineering, proposing, planning, implementation and administration of PMH systems including network, server infrastructure, applications and workstations. Development of and proposals for budgeting purposes. Assists in administration of legal compliance measures. Builds and leads projects and the work of Helpdesk Technicians as requested. Ensures exceptional customer satisfaction. Trains, assists and backs up Helpdesk technicians as needed. This position will represent the Department and IT Director as needed. As a professional and exempt employee, these responsibilities extend though on-call periods with no additional reimbursement.

Education and/or Experience Requirements:

• 5 + years in IT network development/ management, preferably recently in a Healthcare environment.
• 5 + years experience in IT Desktop Customer support.
• 2 + years experience in Server and application support.
• 2 + years experience as technical lead and in project coordination.
• Strong written and verbal communication skills.
• Demonstrated understanding of IT security practices
• Exceptionally strong Customer Service skills.

Demonstrated ability to plan, organize and work on multiple tasks simultaneously.