ITD - eDMS Specialist (4743 - IT - Applications Engineer)

Overall Job Objective

Position Description

This position is in the Information Technology Department.

Salary Grade: 63

The Pima County Department of Information Technology is seeking a highly motivated individual to assume a key, hands-on, technical role in the ongoing implementation and support of the County's enterprise wide eDMS (Electronic Document Management System). This position will work closely with the eDMS administrator and departmental staff to develop, implement and support departmental document management solutions. The individual selected for this position must work well with people of all technical levels and pay close attention to detail. In applying for this position, pay particular attention to the description that follows and to the Preferred Qualifications at the end of this posting, addressing each qualification in your application.

Duties/Responsibilities

(Work assignments may vary depending on the department's needs and will be communicated to the applicant or incumbent by the supervisor.)

Customer Segment Design, Maintenance and Support
Assists with the development of project scopes, pilot system efforts, definitions of associated costs and evaluation of alternative delivery mechanisms to satisfy customer requests;
Refines conceptual requirements into detailed technical designs;
Designs and develops software in support of new application development/deployment;
Programs/configures enhancements to existing automation solutions;
Provides guidance and support on processes and procedures based on the systems development life cycle;
Assists in the setup and maintenance of various environments required for testing, development, conversion and training, and establishes procedures for program migration, database changes and menu changes;
Performs unit testing and participates and assists in system testing and associated functional validations of business applications;
Develops documentation for programs, test plans, validation protocols and other supporting system documentation;
Serves as a project leader for teams performing technology related analysis, research, implementation, testing and maintenance;

Database Design, Maintenance and Support
Plans, develops and maintains relational databases over a variety of database platforms;
Participates in the development of database requirements and design specifications;
Models database systems, transforms database models and entities into database objects, implements database changes based on application development or enhancements;
Installs database management systems (DBMS) software, application software and other software related to DBMS administration;
Monitors and administers DBMS security using appropriate protocols;
Conducts system administration of database servers to function optimally with the DBMS;
Writes and maintains database documentation appropriate to area of assignment;
Monitors storage, archiving, backup and recovery procedures to ensure functionality and operability, as well as conducting capacity planning;
Develops custom or ad hoc reports using industry standard tools.


KNOWLEDGE & SKILLS:

Knowledge of:

• programming languages and associated web application development tools applicable to area of assignment;
• end user office, email and programming tools;
• principles and techniques of systems analysis and design;
• office tools and associated procedures and their application in the use of application systems processing;
• data warehouses and business intelligence environments;
• development and maintenance of data communications, security and privacy measures;
• database design, normalization and management, and systems analysis;
• modeling database systems and capacity planning;
• effective database supervision and monitoring techniques;
• protocols and methods for monitoring security of DBMS;
• techniques of data storage, archiving, backup and recovery;
• procedures and definitions for the data dictionary;
• operating principles, capabilities and limitations of hardware, software and database systems;
• industry security standards and procedures and IT best practices for application development;
• IT Infrastructure Library for the Incident and Problem Management environment;
• effective teamwork behaviors;
• project management methodologies and technologies.

Skill in:

• creating moderately complex documents, forms, reports and spreadsheets containing tables and graphs;
• mail merging documents and applying page setup functions (margins, page numbers, footers, headers);
• creating an index and/or table of contents, using search & replace, printing labels and envelopes;
• sorting, finding and filtering messages, setting rules, sharing contact information and creating custom forms and working with permissions and journals;
• refining conceptual requirements into technical designs;
• transforming database models and entities into database objects;
• installing software and configuring hardware and software for optimal performance;
• organizing workload, being proactive and managing a wide variety of customer requests simultaneously;
• written, verbal communications in both technical and non-technical terms;
• operating as a member of a team;
• employing quality skill sets and diagnostic tools;
• understanding client applications, business requirements and concepts;
• communicating with internal and external customers/vendors;
• employing diagnostic, analytical and conceptual skills with detailed orientation;
• employing full systems life cycle development;
• gathering requirements, analyzing business problems, automating business processes and implementing application solutions.

Minimum Qualifications

(1) A Bachelor's degree from an accredited college, university or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment, and four years of work experience in software development and maintenance, and two years of work experience in the development and maintenance of database systems. (Experience requirements may be achieved concurrently.)
OR:
(2) An Associate's degree from an accredited college, university or technical trade school and six years of work experience in information technology software development and maintenance and two years of work experience in the development and maintenance of database systems. (Experience requirements may be achieved concurrently.)
(Additional relevant work experience and/or education from an accredited college, university or technical trade school may be substituted.)

Qualifying education and experience must be clearly documented in the "Education" and Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

1. Experience administering an Electronic Document Management System (eDMS) in a multi-department and/or multi-user environment.
2. Experience with document retention, full-text indexing/searching, document workflow and lifecycle as it relates to an eDMS.
3. Experience in SQL Server Database design, development and administration as used in conjunction with an eDMS.
4. Experience developing and supporting web based interfaces that can be used to enhance the standard searching and capabilities of eDMS.
5. Experience creating applications and reports to manage and batch load documents into an eDMS, as well as validate the quality afterwards.
6. Experience integrating eDMS with other line of business applications, such as GIS, asset and financial management systems.
7. Experience with .NET(VB and C#), HTML, Javascript and other web development and/or scripting languages.
8. Experience with the Hyland OnBase ECM/eDMS system.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/score against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information

Licenses and Certificates: Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe, e.g., Microsoft Certified Technology Specialist (MCTS). Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items: The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Some positions require lifting equipment, climbing, working on towers, elevated or below grade platforms. All positions require the ability to identify industry standard color-coding of electrical wiring and components. Other physical and sensory abilities will be determined by position.