Leasing Agent

The Leasing Agent is responsible for assisting the Property Manager in an office support/clerical capacity.

The incumbent shows and leases apartments to prospective tenants; interviews prospective tenants and records information to ascertain needs and qualifications; accompanies prospects to apartments and discusses size and layout of rooms, available facilities, location of shopping centers, services available, and terms of lease; completes lease form or agreement, processes rental applications, income certifications and re-certifications and collects rental deposit; processes resident move-ins/outs; provides support with filing, data entry, and other office/clerical duties as assigned.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Keeps an accurate log of all prospective renters and traffic by recording the name of the individual(s).
• Answers telephones and takes accurate messages.
• Assists Manager and Assistant Manager in a clerical capacity.
• Enforces the appropriate building policies and house rules.
• Keeps the lobby areas clean and neat.
• Informs the Property Manager of any unusual activity in a timely manner.
• Responds to emergency situations by calling the appropriate emergency service (e.g. police, fire department, paramedics).
• Conveys accurate information to the appropriate authorities as necessary.
• Processes applicants for residency.
• Performs filing and data entry.
• Re-certifies residents for annual income compliance requirements and recognized components of prospect qualifications.
• Interviews and processes prospective residents.
• Processes resident move-ins and outs.
• Utilizes appropriate leasing tactics and sales techniques close leasing arrangements with prospective residents.
• Inspects conditions of premises periodically and arranges for necessary maintenance.
• Compiles listings of available rental properties.
• Assists with the composition newspaper advertisements.
• Contacts the credit bureau to obtain credit reports on prospective tenants.
• Provides excellent customer service.
• Attends staff meetings as required.
• Performs other related duties as assigned.

Knowledge of:

• Legal guidelines throughout the leasing process and local, state and federal safety rules.

Ability to:

• Abide to Legal guidelines throughout leasing policies and processes.
• Answer telephones and greet residents and guests in a professional and courteous manor.
• Operate a computer, calculator and other standard office equipment.
• Ensure that doors and filing cabinets are closed and locked.
• Write messages in a legible fashion.
• Detail oriented.
• Communicate clearly and effectively, orally and in writing.
• Understand and follow written and oral instructions.
• Treat a variety of people with respect and compassion.
• Maintain confidentiality.
• Decide when an incident is an emergency and take appropriate action.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.
• Establish and maintain effective working relationships with agency staff and others encountered in the course of work.

• High school diploma or GED.
• General office experience preferred.

VALUE-BASED BEHAVIORS

Listens attentively to others. Asks clarifying questions to gain a better understanding of the other persons views and underlying assumptions
Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers
Identifies and takes advantage of opportunities for personal and professional development
Attends work consistently and punctually. Arrives to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets deadlines
Honors the private and confidential matters of co-workers. Protects the proprietary information of MAAC systems
Follows rules, regulations, and policies; positively contributes to implementing changes
Deals with issues directly, in a respectful and timely manner. Focuses on resolving the issue while not criticizing the person. Follows rules, regulations, and policies; positively contributes to implementing changes

HEALTH STATUS

Must have a physical examination, TB clearance and a drug screen by a doctor/clinic designated by MAAC as well as immunization records for influenza*, pertussis and measles as required by state and federal regulations prior to the first day of employment.

PHYSICAL AND MENTAL DEMANDS

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, an employee is regularly required to stand, walk and sit, talk or hear both in person and by telephone, uses hands to finger, handle or feel objects or controls, reach with hands and arms. An employee also is regularly required to stoop, kneel, bend, crouch or crawl, climb or balance and lift up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; use basic math; learn and apply new information or skills; work under intensive deadlines and interact with MAAC management, administrators, staff, teachers, parents, family members, children and others encountered in the course of work.

BACKGROUND CLEARANCE

All positions are subject to a background/education check, DMV check, NSOR, exclusion and debarment checks prior to hire and periodically throughout employment as required by various funding sources.

Note: California Start law requires background criminal checks on anyone who works in a licensed childcare facility who is not a client. Must have or obtain a current criminal background check clearance, signed criminal record statement, and signed Acknowledgement to Report Child Abuse form prior to the first day of employment.

TRANSPORTATION

Must have and maintain a valid California Drivers License, daily use of a personal, insured vehicle, and have and maintain a motor vehicle driving record acceptable to MAACs insurance carrier. Incumbents will be enrolled in the California DMV Pull Program.