Leasing Agent

Leasing Agent

Job Code:	2020-CV-PM-HO-PJ-001
Department:	Housing
Location:	Hillside Views - San Diego, CA
FT/PT Status:	Regular Full Time
Salary Range	15.36-17.43

Definition:
The Leasing Agent is responsible for assisting the Property Manager and Assistant Property Manager in an office support/clerical capacity.The incumbent shows and leases apartments to prospective tenants; interviews prospective tenants and records information to ascertain needs and qualifications; accompanies prospects to apartments and discusses size and layout of rooms, available facilities, location of shopping centers, services available, and terms of lease; completes lease form or agreement, processes rental applications, income certifications and re-certifications and collects rental deposit; processes resident move-ins/outs; provides support with filing, data entry, and other office/clerical duties as assigned.The Leasing Agent is responsible for assisting the Property Manager and Assistant Property Manager in an office support/clerical capacity.The incumbent shows and leases apartments to prospective tenants; interviews prospective tenants and records information to ascertain needs and qualifications; accompanies prospects to apartments and discusses size and layout of rooms, available facilities, location of shopping centers, services available, and terms of lease; completes lease form or agreement, processes rental applications, income certifications and re-certifications and collects rental deposit; processes resident move-ins/outs; provides support with filing, data entry, and other office/clerical duties as assigned.


Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Keeps an accurate log of all prospective renters and traffic by recording the name of the individual(s).
• Answers telephones and takes accurate messages.
• Assists Manager and Assistant Manager in a clerical capacity.
• Enforces the appropriate building policies and house rules.
• Keeps the lobby areas clean and neat.
• Informs the Property Manager of any unusual activity in a timely manner.
• Responds to emergency situations by calling the appropriate emergency service (e.g. police, fire department, paramedics).
• Conveys accurate information to the appropriate authorities as necessary.
• Processes applicants for residency.
• Performs filing and data entry.
• Re-certifies residents for annual income compliance requirements and recognized components of prospect qualifications.
• Interviews and processes prospective residents.
• Processes resident move-ins and outs.
• Utilizes appropriate leasing tactics and sales techniques close leasing arrangements with prospective residents.
• Inspects conditions of premises periodically and arranges for necessary maintenance.
• Compiles listings of available rental properties.
• Assists with the composition newspaper advertisements.
• Contacts the credit bureau to obtain credit reports on prospective tenants.
• Provides excellent customer service.
• Attends staff meetings as required.
• Performs other related duties as assigned

Qualifications/Skills/Education/Experience/Certification:

Knowledge, Skills and Abilities:

• Answer telephones and greet residents and guests in a professional and courteous manor.
• Ensure that doors and filing cabinets are closed and locked.
• Treat a variety of people with respect and compassion.
• Maintain confidentiality.
• Decide when an incident is an emergency and take appropriate action.
• Abide to legal guidelines throughout the leasing process.
• Write messages in a legible fashion.
• Detail oriented.
• Communicate clearly and effectively, orally and in writing.
• Understand and follow written and oral instructions.
• Operate a computer, calculator and other standard office equipment.
• Organize, set priorities, and exercise sound independent judgment within areas of responsibility.
• Establish and maintain effective working relationships with agency staff and others encountered in the course of work.

Education/Experience/Certification:

• High school diploma or GED.
• General office experience preferred

Must have a physical examination, TB and vaccination clearance as required by state and federal regulations and a drug screen by a doctor/clinic designated by MAAC prior to the first day of employment.

Union Membership ( if applicable):
This position is represented by Service Employees International Union, Local 221, CTW. Dues/deductions begin after 30 days of employment.