Legal Client Program Specialist

Description

Elevate your legal support career in project management and client services

The Client Program Specialist is responsible for providing high level support for client program teams, including overseeing matter management, contributing to process flow organization, and serving as a liaison between the client, the firms timekeepers, and interoffice departments. Other tasks include reporting on matter volume and financials, implementing technology tools, and creating and maintaining knowledge management resources.

We value entrepreneurial self-starters who bring innovative solutions to the table. If you are someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments, wed like to talk to you.

At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.

On a typical day you will be responsible for:

• Service Delivery: The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives.
  • Work with lawyers and staff to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
  • Work with legal teams and staff departments to help drive service innovation to deliver service more efficiently, effectively and profitably, including evaluating and developing new business process opportunities using technology, process improvement, legal project management, and alternative staffing
• Analyze and visualize data (using tools such as Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint, and Microsoft Excel) to give firm and client leadership operational insight into financial and matter data
  • Be willing and able to learn new technology tools (such as legal project management and document automation) to create efficiencies and add value to the client team
  • Support the onboarding and integration of new personnel to meet client needs, including attorneys, paralegals, and staff

• Project Management: The Client Experience Team is responsible for managing numerous requests that affect the firms legal teams, the clients legal operations team, and corresponding success metrics, requiring deft management of time and resources.
  • Track and report on project plans and deliverables in support of client leadership
  • Implement project management frameworks for the matters they support, that enable firm leadership to track progress against and adherence to the stated scope of work
  • Edit and oversee upkeep of client-facing matter management sites
  • Drive projects forward with De Novo, Information Technology, Finance, and other firm departments to create solutions that address client needs and maximize program capacity

• Client Communication: Understanding how and when to communicate with our clients can help build trust and strengthen the relationship. The Client Program Specialist will assist in developing formal and informal lines of communication to ensure the firm has a deep connection with our clients within their programs.
  • Build direct relationships with the client and their legal operations team
  • Be responsive as the primary point of contact for the firms relationship attorney and their clients, fielding questions and escalating issues as necessary
  • Schedule, prepare for, and attend business review meetings with the firms relationship attorneys and clients

Join us if you can:

• Effectively handle multiple projects simultaneously with high attention to detail and minimal supervision, leveraging project management principles
• Operate efficiently in a team-oriented, service focused environment and to handle stressful situations in a calm, composed manner
• Consistently demonstrate strong problem solving skills, with a focus on how we can provide a solution and not the reasons we cannot
• Leverage strong communication skills in English, both verbal and written, with all levels of a professional services organization, including interpersonal skills
• Analyze and visualize data (using tools such as Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint, and Microsoft Excel)
• Demonstrate proficiency with Microsoft Outlook, Excel, Word, PowerPoint, Visio, and OneNote

Two years of experience in legal services or other professional services industry is helpful, but we are open to candidates from non-traditional backgrounds who have transferrable skills to succeed. Lean, Lean Six Sigma, PMP, or similar certification or training is a plus.

Who We Are

Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each clients and each lawyers work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

Whats in it For You?

DWT offers competitive compensation in addition to ample benefits including but not limited to:

• Choice of health and vision insurance plans
• 2 paid volunteer days for qualifying community service work
• Dental plan
• Fertility and adoption benefit
• Paid sabbatical after 13 years of service
• Tuition reimbursement
• Commuter benefits
• Retirement contribution

Physical Requirements

While performing the duties of this job, the employee is regularly required to feel and reach with hands and arms and frequently required to sit, stand, walk and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This job description intends to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to include all duties and responsibilities.

Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities. We are committed to promoting a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employees sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.