Job Description
Job Description
CVS has an exciting new opportunity for someone who is interested in utilizing their passion for Customer Service! We're looking for you to use your effective communication skills and compassionate/ positive attitude to impact our patients nationwide as a Therapy Adherence Liaison. This role at CVS is considered a retention specialists to help ensure patient adherence and prescription compliance going forward. Do you want to positively impact someone's path to better health?
The primary responsibility of the Therapy Adherence Liaison role is to act as a patient advocate in addressing patient concerns to drive adherence and compliance. We will also expect that you will coordinate with sales, CRU, reimbursement and operations to manage the patient medication needs by communicating with the patient directly. You will also triage issues to the appropriate departments and update the patients accordingly. Lastly, you will proactively Communicate Compliance/Adherence related concerns to patients to mitigate disruption in patient therapy.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
Two years experience as a Patient Service Representative or similar role in the healthcare industry. Solid customer service skills and patient ownership demonstration.
1. Knowledge of disease therapy and the moving parts of patient medication management.
2. In depth knowledge of co-pay assistance programs.
3. Full knowledge of Specialty Pharmacy Operations systems, processes and procedures including
CRU/
SGM teams and reimbursement (billing and coordination of benefits).
4. Demonstrated ability to independently troubleshoot and problem solve complicated issues
5. Mastery of effective customer service skills including patient advocate focus.
6. Excellent proven interpersonal skills with the ability to teach and motivate others.
7. Self-starter with solid work ethic, organizational and prioritization skills.
8. Excellent verbal and written communication skills including ability to communicate effectively with all levels of management.
9. Proficient with Microsoft Office (Excel, Outlook, Powerpoint and Word).
Preferred Qualifications
Center of Excellence Therapy team experience preferred.
Education
Verifiable high school diploma or GED
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
CVS has an exciting new opportunity for someone who is interested in utilizing their passion for Customer Service! We're looking for you to use your effective communication skills and compassionate/ positive attitude to impact our patients nationwide as a Therapy Adherence Liaison. This role at CVS is considered a retention specialists to help ensure patient adherence and prescription compliance going forward. Do you want to positively impact someone's path to better health?
The primary responsibility of the Therapy Adherence Liaison role is to act as a patient advocate in addressing patient concerns to drive adherence and compliance. We will also expect that you will coordinate with sales, CRU, reimbursement and operations to manage the patient medication needs by communicating with the patient directly. You will also triage issues to the appropriate departments and update the patients accordingly. Lastly, you will proactively Communicate Compliance/Adherence related concerns to patients to mitigate disruption in patient therapy.
We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a comprehensive list of supplemental benefits and discount programs. In addition to sixteen paid days off for employees, we also offer ten paid holidays.
Required Qualifications
Two years experience as a Patient Service Representative or similar role in the healthcare industry. Solid customer service skills and patient ownership demonstration.
1. Knowledge of disease therapy and the moving parts of patient medication management.
2. In depth knowledge of co-pay assistance programs.
3. Full knowledge of Specialty Pharmacy Operations systems, processes and procedures including
CRU/
SGM teams and reimbursement (billing and coordination of benefits).
4. Demonstrated ability to independently troubleshoot and problem solve complicated issues
5. Mastery of effective customer service skills including patient advocate focus.
6. Excellent proven interpersonal skills with the ability to teach and motivate others.
7. Self-starter with solid work ethic, organizational and prioritization skills.
8. Excellent verbal and written communication skills including ability to communicate effectively with all levels of management.
9. Proficient with Microsoft Office (Excel, Outlook, Powerpoint and Word).
Preferred Qualifications
Center of Excellence Therapy team experience preferred.
Education
Verifiable high school diploma or GED
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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