Licensing Investigator I

Definition

Under general supervision from the Licensing Manager and/or Investigator Supervisor, assists with front desk duties and familiarizing applicants with the gaming license application process. Conducts background investigations on new applicants, employees and vendors for new and renewal gaming licenses. Assists in the development and administration of the licensing process and ensures compliance with Federal, State, and SRPMIC regulatory standards. This job class is treated as FLSA non-exempt.

Distinguishing Features : The Licensing Investigator I differs from the Licensing Investigator II, by providing both public relations/ customer service techniques to respond to inquiries from various gaming sources. This position is eligible for progression requiring familiarity with the program and leveraging professional working relationships.

Essential Functions: (Essential functions may vary among positions, but may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.)

Examples of Tasks

1. Adheres to multi-tier licensure system in compliance with SRPMIC policies and procedures, SRPMIC gaming ordinance, the Gaming Compact, Indian Gaming Regulatory Act, National Indian Gaming Commission regulations, and other applicable laws and regulations.

2. Providing good customer service, greets incoming arrivals and assists in familiarizing applicants with the gaming license application process. Assists with front desk duties including but not limited to answering phones, returning calls, and answering questions regarding the licensing application procedures. Interprets or assists bilingual applicants with arranging for an interpreter to assist in completing the gaming application, as required. Interacts and assists the public in resolving problems and concerns related to the gaming licensing process or procedures.

3. Processes and assists applicants with submitting new gaming license applications. Finger prints applicants, employees, and dispatch prints to appropriate state and federal agencies for records search. Provides notary public assistance and maintains notary log on all applicants applying for new or renewal licenses. Reviews and ensures that applications are properly completed and adheres to applicable tribal, state, and federal gaming rules and regulations. Coordinates and conducts follow up interviews with applicants to verify information, obtain documents, or other missing information as needed.

4. Conducts background investigations through the appropriate local, state, federal, or Community law enforcement agencies, judicial systems and regulatory agencies on all gaming employees and vendors applying for a gaming license to ensure the applicant's general suitability, character, integrity and ability to participate or engage in or be associated with the Gaming Operation in the manner or position sought by the applicant is suitable for licensure. Reviews and verifies the work history of applicants and conducts reference checks, credit checks, reviews business and employment positions held, ownership interests in those businesses, business and residence addresses, and driver license information also conducts research online with various government and private agencies.

5. Assists in preparing letters of denial, suspension, and revocation to applicants and licensee. May attend and represent the Licensing Division at appeal hearings conducted by the Gaming Regulatory Board in response to applicants appealing licensing action taken by the Community Regulatory Agency.

6. Assists in conducting moderate to complex investigations that are of a sensitive nature in regards to the business enterprise of the Community (Casinos) and its vendors and individuals and officials who are engaged in illegal activities resulting in economic and/or financial loss which fall under the investigative authority of CRA; and within violations of all Federal, State, and SRPMIC gaming and alcohol laws, rules, internal controls, and policies and procedures, and conducts background investigations for license applicants.

7. Issues permanent/renewal licenses/badges when final approval is received from appropriate regulatory agencies. Coordinates and schedules employees for renewal licenses. Documents and maintains computerized records on all licenses and badges issued, revoked, or suspended and ensure casino staff is notified. Assists employees with acquiring replacement identification badges when badges are lost or stolen. Interfaces and coordinates with outside casino staff, ADOG, and NIGC representatives to verify and confirm licenses on employees transferring from other casinos.

8. Prepares and maintains monthly, quarterly, and annual reports on all licensing information. Develops and maintains confidential files, records, and reports on all licensing information. Maintains computerized database and records on all casino employees. Assists other gaming staff in the development of computerized records and reports. Assists Gaming Licensing Manager with preparation of statistical data to report and track effectiveness of licensing programs. Designs forms and other graphic materials, as needed.

9. Initiates, establishes, and maintains effective working relationships, both within and outside the CRA, including members of the law enforcement communities and other regulatory agencies. Cultivates and maintains reliable and effective liaison with other regulatory, law enforcement agencies, to foster and develop effective working relationships to further investigative efforts.

10. Attends special meetings, training, and conferences and seminars as required.

11. Performs other job related tasks and special assignments as required by the Licensing Manager.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of culture, customs, traditions, history and government of the SRPMIC.
• Knowledge in basic court and law enforcement structures and procedures.
• Knowledge of investigative techniques and principles.
• Knowledge of federal, State and Community gaming policies, regulations and any applicable laws.
• Knowledge of interviewing & interrogation principles and techniques.
• Knowledge of record-keeping/documentation principles and practices.

• Skill in applying public relations/customer service techniques in responding to inquiries from a wide variety of sources.
• Skill in following complex oral and written instructions policies and procedures.
• Skill in establishing and maintaining effective working relationships with Federal, State, and Community regulatory agencies, contract providers, vendors, law enforcement agencies, co-workers and the general public.

• Ability to communicate effectively orally, and in writing, with a diverse group of people, including employees, clients, general public, outside entities, administrative staff, and co-workers.
• Ability to produce written documents, with clearly organized thoughts, using proper sentence construction, punctuation and grammar, in a timely manner.
• Ability to comprehend and make inference from relevant written materials, including basic mathematical calculations.
• Ability to use a variety of office equipment, personal computers and related software to maintain a database records and creates timely, meaningful investigative reports.
• Ability to work under pressure, with multiple task deadlines.
• Ability to plan, develop, organize and coordinate work involving diverse demands, short deadlines.
• Ability to establish and maintain accurate record-keeping systems and procedures.
• Ability to present a professional demeanor and remain calm and composed during stressful situations.
• Ability to be flexible and change plans in order to overcome problems and obstacles.
• Ability to deal with individuals or groups representing diverse backgrounds, interests and points of view.
• Ability to recognize and extract relevant information from a number of sources and analyze the source's validity and veracity.
• Ability to abstract concepts and facts clearly and effectively to share with various entities of the regulatory community.
• Ability to lift and carry a minimum of 25 pounds.
• Ability to stand, walk, and sit for long periods of time.
• Ability to use good judgment to make effective decisions.

Minimum Qualifications

Education & Experience: A High School Diploma or GED and one (1) year gaming related work experience withconducting investigations, regulatory work, auditing or gaming licensing background. Associates degree preferred.

Equivalency: Any equivalent combination of education and experience that will allow the applicant to satisfactorily perform the duties of the job may be considered.

Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

May be required to work beyond normal business hours including nights, weekends and holidays.

Must be able to obtain and maintain State Certification and a Tribal Gaming License.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.