Loan Administration Client Coordinator

The Loan Administration Client Coordinator is responsible for coordinating and evaluating client specific audits, leading client specific calls and exception reviews via phone and email. The Loan Administration Client Coordinator works directly with internal and external teams to ensure all client specific deadlines and expectations are met consistently.

• N/A

List of required duties below. Distinguish on-site duties with a *.

• Lead client calls and participate in client visits.
• Ensure the timely response to client escalations and concerns.
• Coordinate requests between clients and vendors in a timely fashion.
• Work with all departments as the SME to ensure policies and procedures are aligned with internal and external requirements.
• Evaluate audit deliverables against the audit requirements to ensure professional presentation, clarity of identification of the support being provided, and completion of the items being audited, ensuring no items required are missing.
• Utilizing control reporting provided by the Escrow Analyst, ensure reporting of any out of standard items from the Escrow Control Log that exceed the indicated TATs input into each report.
• Administer all investor-required audit self-reporting programs, ensuring accuracy of the data requested and timely remittance to the appropriate parties as directed.
• Weekly reporting to management.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.
• Bachelors degree, preferred.

• Property and Flood Insurance experience preferred, not required.
• Excellent work ethic, high productivity, and acute attention to detail a must.
• Ability to research and comprehend state laws and regulations.
• Short learning curve to assimilate new skills and tasks.
• Superior written and verbal communication and follow-up skills as well as a strong sense of accountability. Technical writing experience helpful.
• Ability to multi-task and well organized.
• Microsoft Office, Visio, and PowerPoint skills preferred.

While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.