Job Description
Since 1935, Webster Bank has been helping individuals, families and businesses meet their financial goals. As a leading regional bank, Webster's strong foundation is built on our core values of responsibility, respect, teamwork, trust and commitment to our communities. Webster bankers remain our most valuable asset, and we pride ourselves on our diverse, equitable and inclusive work environment. Come join our team!
POSITION SUMMARY
Managerial responsibility for Loan Servicing in the B&PB and Commercial market.
Has company-wide responsibility for a single function or department-wide responsibility for multiple functions that are homogeneous in nature. Will have multiple direct reports that are managers, supervisors or high-level individual contributors. Number of direct/indirect reports will be driven by the staffing needs of the function, however, in general the total direct/indirect reports should exceed 15 with at least 3 direct reports that are each responsible for one of the multiple functions. Products/services/deliverables of the department are provided in direct support of a specific business unit or the entire enterprise.
MAJOR DUTIES & RESPONSIBILITES
- Manage employees in an area of Loan Servicing such as cashiering, reconciliations, payoff, fulfillment, preclosing, loan servicing, quality control, escrow, post-closing, loan delivery and customer service.
- Handle extremely complex customer issues that are not resolved by Supervisor.
- Participate in long-term, strategic planning for the department.
- Determine departmental structure and allocate resources accordingly.
- Develop, recommend, and implement policies and procedures.
- Act as liaison between Loan Servicing and other members of management.
- Follow all quality control measures to ensure that all requirements are met.
EDUCATION, EXPERIENCE & SKILLS
- Bachelor's Degree in related field required.; advanced degree preferred or 10+ years of experience in banking/financial environment, at least five of which were in a supervisory capacity.
- Good organizational skills and attention to detail a must.
- Ability to interface with all levels of management.
- Excellent communication and problem-solving skills required.
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