Maitre D'

JOB FUCNTIONS

Identify guests in relations to their needs, regularity, and time of dining, food and drink choice, seat preference etc.

Exert effort to get guests related details, for example, position, telephone number, e-mail address, web address

Print all Open Table Reports for Floor & Kitchens

Distribute the waiters slips

Check the blocking sheet to identify all regulars and VIP customers

Attend managers pre-briefing to update managers

Ensure all pre-orders are delivered, i.e. flowers, cakes

Review all names in reservations and ensure special occasions Birthday / Anniversary etc.

Be the liaison with reservations to maximize daily bookings

Identify inefficiencies in booking sheets and to develop solutions to the problems

Answer calls promptly

Forecast the no show rate and to be prepared to exploit it fully by accommodating the walk-ins and last minute bookings by phone

Try to accommodate regulars and concierge reservation requests

Utilize all tables to achieve higher turnover

Work closely with local concierges and other agents to increase pre and post theatre bookings and other events

Ensure customers are informed regularly on their table status if there is a delay

Communicate with the duty manager continuously to update the dynamics of the reservations, delays, cancellations in order to avoid unnecessary table chasing or rigid return time policy

Regularly communicate with kitchen, as needed, to help with work flow

Hire and train all hosts according to the training manual and update the training manual as it needed

Observe the developments of individual staff and to give regular appraisals and if needed to apply the disciplinary process

Ensure that all staff are undertaking their responsibilities to the best of their ability

Compose weekly schedule for host persons

Update the regulars, VIPs, operational phone numbers and concierge list, as necessary

Complete daily logbook, daily reports and other tasks as assigned by General Manager

Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling

Practice highest regards for safety within all areas and with all materials

Follow and adhere to all standards set forth by the Board of Health

Performs other related activities as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS

High School education required; will need reading and arithmetic skills and understanding

Two to three years previous experience preferred

Strong organizational and verbal communication skills; strong customer service background

Ability to have an outgoing, friendly disposition for guest relations

Working knowledge of drink recipes and preparation

Appropriately groomed for direct engagement with clientele

Understands ramifications of third-party liability insurance

Will be exposed to various environmental conditions such as cold due to refrigeration, heat due to hot surfaces,

Exposure to some chemicals

Ability to lift up to 20 pounds often

Ability to sit, stand and bend would be required