Manager, Brand Management - WorldHotels

Best Western Hotels & Resorts is a leading, global hospitality network comprised of three hotel companies, including WorldHotels Collection, Best Western Hotels & Resorts and SureStay Hotel Group.

This position supports our WorldHotels division - WorldHotelsTM Collection is a curated global offering of the finest independent hotels and resorts around the world. Each WorldHotels property is as exquisite as the destinations you find them in, creating unforgettable experiences from the moment you walk through the doors.

Essential Job Results

Improves brand value by providing operational, training, consulting services (e.g. operations, service, revenue management, sales and marketing, and property management), coaching, quality assessments and other related property support to improve property performance.

Provides training to owners, management, and staff. Develops relationships and builds trust by being primary point of contact between the Company and assigned properties.

Ensures and/or assists with timely hotel openings to meet Company growth objectives by managing or assisting with the property transition program and monitoring the progress of each project.

Motivates and develops on-site brand leadership by assessing strengths and weaknesses and providing appropriate developmental and training opportunities.

Meets established transition deadlines by researching, identifying, and evaluating new projects to avoid complications and to ensure a successful transition into the brand. Develops and maintains a property status tracking system and reports progress to management.

Ensures value and satisfaction by effectively managing projects by contacting applicants at established points during the transition process. Communicates needs to the appropriate person or department and assists in coordinating the resolution of issues.

Effectively manages relationships and acts as the primary point of contact for the brand property support services and hotel.

Conducts reviews, training, consulting, assessments and follow-up visits for assigned hotels. May conduct quality assurance assessments as applicable.

Builds value by conducting field-training workshops for owners, management and staff on varied topics with a significant focus on cleanliness, working order and superior customer care.

Recommends, develops and/or implements product or process enhancements by analyzing quality assessment, project results and other diagnostic tools and programs.

Motivates and develops applicable Brand Management staff by assessing strengths and weaknesses and providing appropriate developmental and training opportunities. Implements successful hiring and retention practices.

Monitors applicable Brand Management staff in their application of departmental approaches and guidelines. Conducts reviews, assessments and follow-up visits for assigned team.

Maintains a high level of customer service by anticipating problems and initiating appropriate course corrections. Regularly interfaces with senior management, and ensures a full understanding of organizational objectives and goals.

Maintains brand quality service by establishing and following Company standards.

Meets departmental financial objectives by preparing and/or contributing information for annual budgets.

Experience

Minimum 5 years related brand applicable, professional level experience in the hospitality industry with a minimum of 3 years management level hospitality experience in Upper Scale or Luxury segment. Experience leading and managing field-based direct reports. Multi-property management experience required.

Education

Bachelors Degree in Business Administration, Hospitality Management or related field or an equivalent combination of education and experience.

Skills

• Intermediate proficiency in Microsoft Office Suite.
• Strong presentation/training skills.
• Certified Hotel Administrator (CHA) strongly preferred, or can achieve within 6 months of hire.
• Certified Hospitality Trainer (CHT) strongly preferred, or can achieve within 6 months of hire..
• Ability to attain Quality Assurance Assessor certification within 6 months of hire..
• Ability to manage a virtual office environment with field-based employees

Accountability

Provides operational guidance on duties, service standards and goals. Receives tactical direction on new products, processes or plans. Attracts, retains, motivates and develops staff.

Leadership

Sensitive to and understands professional environment. Conveys sense of purpose and motivates others to accomplish goals. Clearly communicates plans, expectations and outcomes. Can think and act strategically.

Knowledge

Basic competition and industry knowledge. Professional know-how to meet technical standards.

Relationship Management

Convinces others, normally within the organization but also at the property level, to accept new concepts and approaches.

Problem Solving

Resolves defined problems and probes all fruitful sources for answers. Can identify hidden problems look beyond initial answers.

Other Requirements

May travel up to 80% of work time.

Valid drivers license, serviceable automobile and proof of insurance.

Benefits Summary for Full Time Employees (work 30 + hours per week)

Available Day One:

* Medical/Dental/Vision

* Vacation/Sick/Floating Holidays - accruals start

* 401K - company match and direct contribution

* Employee discounts/Hotel discounts

* Financial and health wellness programs

Equal Employment Opportunity

Best Western maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race, color, religion, religious creed, national origin, ancestry, alienage or citizenship status, age, disability, gender, gender identity or expression, sex, sexual orientation, pregnancy status, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws.