Medical and Social Service Front Desk Support Staff

Broward House is highly diverse in its staff and clients, serving individuals affected by HIV/AIDS, Substance Abuse, homelessness and Mental Health. Candidate must possess an ability to interact with individuals from a variety of backgrounds and in a medical and social service setting.

Responsible for managing first impressions at the front desk, operating a multiple high pace telephone system to answer incoming calls and directing callers to appropriate staff as well as triage individuals for immediate needs. Administrative and office task also assigned.

Skills/ Requirements

• Greet clients and visitor in a professional, supportive manner providing program and community information
• Triages clients for the appropriate program and staff connection
• Maintains neat and welcoming entrance to the facility directing guest and visitors during office hours.
• Provide administrative assistance to the management in the assigned facility.
• Provides scheduling and documentation support for facility programs
• Order and maintain supplies, equipment and custom printing. Maintains forms for facility, based on program and departments housed at facility

• Ability to answer phones promptly and in a professional and courteous manner.
• Ability to maintain professional boundaries with client and staff
• Ability to handle confidential information appropriately
• Ability to establish and maintain effective working relationships with employees, other agencies and the public
• Ability to maintain professional and engaging demeanor while working with diverse populations
• Ability to follow written and verbal instructions and meet established deadlines
• Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Effective de-escalation skills
• Basic office equipment operation skills