Medical Assistant I

Reports To: Medical Support Staff Supervisor

Job Summary: Assists provider and clinical staff in the administration of patient care in assigned clinical areas.

Qualifications and Requirements:

To perform this job successfully, and individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This job description in no way implies that these are the only duties to be performed and may be modified, interpreted and/or applied in any way as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Essential Job Duties:

• Identifies patient health care service requirements while being aware of age specific needs and protocols.
• Directs patient to exam rooms, obtains and records accurate routine patient vital signs, prepares patient for examination, and assists in performing procedures, injections and other treatments as ordered by provider.
• Assists provider in examination of patients and gives instructions as directed by provider.
• Fills out appropriate immunization paperwork for recording purposes.
• Answers phone calls and takes messages. Returns patient calls as directed by provider.
• Cleans and prepares rooms between patients and stocks exam rooms.
• Processes referrals, medication refill requests, and coordinates appointments for specific care and diagnostic procedures.
• Acts as a liaison between providers and other care givers.
• Pulls requested charts for messages and documentation.
• Receives reports on patients and delivers them to the appropriate provider.
• Notifies patient of test results when instructed to do so by provider.
• Performs sterilization of instruments and surgical packs in a timely manner.
• Documents and maintains records of verbal and written procedures, medication, delivery of care, and pertinent information regarding patient care services.
• Complies with infection control policies and protocols; follows medication administration, storage procedures and controlled substance regulations.
• Ensures operation of medical equipment by completing preventive maintenance requirements, following manufacturers instructions, reporting malfunctions, requesting repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
• When needed, performs lab draws and maintains laboratory documents.

Required Education, Experience, Certificates & Licenses:

• High School Diploma or GED required.
  Medical Assistant Certificate, Military Medical Assistant Program, or Grandfather Clause accepted.
  Cardiopulmonary Resuscitation (CPR) certification required.
  Fingerprint clearance card required.

Required Language Skills:

• Ability to comprehend and compose instructions, correspondence and communications in English in both oral and written format.
• Bilingual in English and Spanish may be required based on current staffing patterns, patient population, and/or duty assignment.

Physical Requirements:

• Ability to frequently exert enough force to move objects weighing up to 25 pounds.
• Ability to continuously remain in a stationary position.
• Ability to constantly move about inside the work place to assist patients, operate office or medical equipment, etc.
• Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone, other office machinery, and medical equipment.
• Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.
• Possesses range of body motion and ability to exert enough force to lift and move adult and pediatric patients.

Other Required Knowledge, Skills, and Abilities:

• Ability to perform basic medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
• Ability to gather data in an organized fashion from varied sources.
• Ability to perform variety of assignments requiring independent judgment.
• Ability to resolve challenges and work under pressure.
• Knowledge of health plans and community health centers preferred.
• Knowledge of HIPAA rules and regulations.
• Computer literacy required.
• Knowledge of Electronic Health Records preferred.

Work Environment & Conditions:

• Work environment is typical of a health clinic setting with occasional exposure to communicable diseases, bodily fluids and hazardous chemicals.
• Work occasionally involves use of medical equipment with proximity to electrical current, and exposure to moving mechanical parts and some hazardous chemicals.
• Work requires occasional travel and flexible hours so that early morning, evenings and weekends are accommodated.