Medical Assistant (MA) - Clinical Education Coordinator

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 26 outpatient health centers in El Paso, Teller, Lincoln, Adams, Arapahoe, Elbert, and Kit Carson counties. We deliver care with our strong Hospitality culture. Our organization has over 900 employees and serves 94,000 patients in the Pikes Peak & East Central region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $18.08 to $27.03/per hour based on experience. A $1000 sign on bonus will be paid in the following manner: $300 payout upon 30 days of employment, $300 payout upon 90 days of employment, and $400 payout upon one year of employment*.
*Current employees are not eligible for the sign on bonus.
Summary of Benefits: https://www.peakvista.org/careers/employee-benefits-guide

Job Summary:

The primary function of this position is supporting Clinical Operations, through the development and maintenance of clinical education/training/skills maintenance initiatives. Support and coordination include: partnering with medical clinics and student preceptors to ensure student/extern success, performing skill labs and assessing skills of Medical Assistants and Resource Navigators, facilitating various meetings and conference calls. In addition this position includes: participation in a variety of ongoing training projects, the continual education and development of clinical staff, supporting and aiding in the development of a team-based care model, and monitoring quality and MU/UDS measures of clinical staff. The Clinical Education Coordinator will also work in conjunction with clinics throughout the organization to ensure all staff are optimally trained on the EHR and provide support for audits and verifying quality assurance standards are being met.

Essential Duties and Responsibilities:

• Works in conjunction with Clinical Leadership to orientate, train, and develop clinical staff and Medical Assistant students.
• Travels to various clinics to provide on-site training support for clinical staff and Medical Assistant students, externs, and Medical Assistant Leads.
• Participates as needed in various clinical projects and develop training plans and training materials.
• Assists with training design and content development as needed.
• Solicits and communicates feedback from clinical staff regarding clinical workflows, the Medical Assistant student program and associated processes and policies.
• Works collaboratively with quality assurance in order to maintain and monitor quality measures in clinics and pertaining to the Medical Assistant and Resource Navigator workflows.
• Coordinates and facilitate meetings.
• Provides support for and tracks annual/ongoing Medical Assistant competencies skills checks (Completing monthly reports for Senior Operations Leadership).
• Provides support for and tracks annual/ongoing Resource Navigator competencies skills checks (Completing monthly reports for Senior Operations Leadership).
• Ensures Medical Assistant and Resource Navigator NEO is followed and acts as a trainee advocate when gaps are identified.
• Supports Medical Assistant retention through training, support, and MA remediation activities.
• Promotes and demonstrates the Mission, Vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Spanish bilingual is preferred.

Education: High school diploma or equivalent education. Graduate of an accredited Medical Assistant Program or EMT program required.

Work Experience: A minimum of 2 years of previous professional healthcare or social service experience required. Training and program coordination experience preferred. Experience with educational programs is preferred.

Computer Skills: Intermediate - ability to access the intra/internet to manage timecard, review policies and procedures, and read company communications; use email to communicate with co-workers, leadership, and other departments; use and create a variety of templates, complex tables, merges; manage table data, sort, and filter merges, and also perform basic work with existing Macros; customize toolbars, import and insert graphs, embed Excel data, and elaborate reports; work with multiple worksheets, filter data, use integrate functions, and manipulate databases; customize templates in the PowerPoint environment, and to make a presentation interactive by using hyperlinks and action buttons.

Certificates & Licenses: MA/EMT certificate and Graduate of an accredited Medical Assistant Program or EMT program required. A valid Driver's Licenses in good standing.
Current CPR (BCLS) certification required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 20 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand and walk.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.
**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employees I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com