Medical Care Manager | Medication Services

Job Purpose:
Provides person-centered care management services and helps clients navigate through the delivery and receipt of services within the AllHealth medication services clinics as well as other community organizations, doctors offices, outpatient services and any other systems to promote efficient coordination and improve care and health outcomes. Serves in a supportive role/partnership with Medical Provider (MP) staff in the delivery of clinical care.

Goals and Objectives:
* Meet productivity standards for the job role.
* Work closely and collaborate with colleagues, care providers and community resources to provide internal and external care coordination services to effectively manage the physical and behavioral health care needs of clients and insure seamless integration of complex services.
* Provide therapeutic interventions and documentation to meet regulatory standards and/or contractual requirements.
* Actively participate and contribute within a team-based model of care to ensure integration of services and promote improved client outcomes.
* Improve client satisfaction and health outcomes through direct client services, care management and collaborative care delivery.
* Promote positive culture of collaboration within AllHealth Network.

Duties and Responsibilities:
* Work positively and cohesively as a member of the Medication Services team to effectively and efficiently meet the needs of clients.
* Work closely and collaborate within a team-based model to ensure integrated delivery of care coordination and case management services.
* Communicate effectively and work positively as a liaison to other internal and external providers to optimize care coordination and integration of care.
* Communicate effectively to establish supportive therapeutic relationships with clients in order to evaluate, screen, educate and provide therapeutic interventions and care coordination to best meet client treatment goals.
* Perform administrative support functions for Medical Providers (in person or through telemedicine technology) which includes but is not limited to:
o performing vital signs checks
o obtaining/updating Releases of Information (ROI)
o reviewing medical records/charts
o accessing client information from state health data bases (CORHIO, PDMP, etc.)
o accurate documentation and communication of patient information
o responding to Medical Provider needs pre, during, and post client visit
* In collaboration with nursing and medical provider staff, screen clients for health issues related to the use of psychotropic medications as well as other medical concerns; Provide education regarding managing chronic illnesses, and make referrals to ongoing care as needed.
* Skillfully observe, assess, and accurately document client's mental status and progress and provide appropriate interventions and communication to other involved team members.
* In coordination with the nurse and medical provider, triage and respond in a timely, efficient manner to client questions, concerns and needs, as well as questions and requests from external providers regarding client care and medication treatment to best support clients in using their medications safely and effectively, and in attaining their identified goals.
* Positively contribute to the financial health of the organization by ensuring delivery of billable services and utilizing, monitoring and collecting data for decision making and program improvements.
* Participate and contribute to staff meetings, team huddles and supervision as an active member of the Medication Services team.
* Complete all required paperwork accurately, legibly and within established timelines.
* Follow all AllHealth Network policies and procedures.
* Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines.
* Perform other duties as required within the scope of the position and the experience, education and ability of the employee.

Key Technical Skills and Knowledge:
Education:
* Bachelors Degree in psychology, social services or human services area; or an equivalent amount of education and/or experience.

Experience:
* Minimum of one year of experience in a healthcare/behavioral health related field such as a hospital, home health provider, community-based agency and customer service experience.

Skills/Knowledge:
* Demonstrated ability in direct care and care management.
* Knowledge and familiarity of nursing care management concepts, medical and behavioral health concepts and psychotropic medications.
* Advanced written and oral communication skills, decision making and problem solving skills, efficient time management with multi-tasking ability.
* Excellent interpersonal skills, the ability to work independently and as part of a team; collaborating with other internal and external teams.
* Ability to operate PC-based software programs including proficiency in Word, Excel and other computer based systems.