Medical Store Customer Service Representative

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Manage a large amount of inbound and outbound calls in a timely manner
• Follow call 'scripts' when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco's electronic system in a comprehensible way
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educates patients/clients on medical products and services
• Process customer orders and accurately input customer orders into the computer
• Perform other tasks as assigned or necessary

• Medical background including Respiratory Therapy and Nursing experience is a plus
• In-depth knowledge of home medical products, placement, availability and pricing
• Ability to answer billing and other customer questions or direct to proper billing personnel
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities, and manage time effectively
• Good typing and 10-key skills
• Ability to sit for extended periods of time
• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA)
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco through United Heritage
• Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Wellness Program
• Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.