Progress Residential
Remote/Telecommute
National Service Manager HVAC & Electrical
Job Description
Looking for an opportunity with a dynamic, fun, and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.
Progress Residential is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.
Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.
Employment with Progress Residential is conditional on a satisfactory background and drug screen.
Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.
Position Summary:
The National Manager is a member of the National Technical Team and is primarily responsible for the management and oversight of the National Technical Team staff, procedures and processes as assigned by the National Director of Technical Teams. This position is responsible for several key performance indicators including resident satisfaction, service timelines and service costs in specifically assigned job categories. The National Manager supports all markets by providing rapid response and approval on service requests as assigned and assists the National Director Technical Teams with creating, improving, and enforcing a uniform repair/replace strategy for service requests processed by the National Technical Team. The National Manager is responsible for providing accurate and timely results for all service improvement research projects assigned by the National Director Technical Teams.
Essential Functions:
Manage subject matter experts to provide outstanding customer service and timely resolution to resident requests relating to assigned service request.
Monitor and manage response times, resident satisfaction and the overall productivity and efficiency within their team.
Review vended scopes of work to ensure consistency in repair/replace philosophy and pricing.
Manage and execute preventative maintenance program(s) to help improve resident satisfaction, better control costs, and maximize the life span of mechanical systems.
Coordinate efforts with local MSA resources when needed.
Monitor vendor capacity and performance.
Report program/MSA deficiencies to the National Director Technical Teams and make recommendations for improvement.
Work with vendors to ensure compliance with program policies and procedures.
Comply with the Companys national procurement policy and program.
Communicate effectively with vendors and local market members.
Comply with all Company applicable policies and health and safety rules and regulations.
Complete all assigned service improvement research projects as assigned.
Qualifications:
5 or more years of experience with operations and maintenance in multi-family, commercial or military housing; or experience with construction management, construction and repair; or equivalent work experience as a residential construction superintendent for either production or large-scale custom home building operation
High school diploma or equivalent required
Valid Driver's License required
Ability to work flexible hours which may include some evenings.
Ability to review and understand cost estimates and scopes of work and in tune with current labor rates in given MSA
Effective communication skills, ability to work with General and Sub-Contractors on scope, price and schedule
Ability to effectively schedule and manage multiple contractors/crews at various locations within a given geographic area
Extensive knowledge of Residential Electrical Mechanical and Technical processes, components and systems.
Typical Physical Demands - Regularly required sitting and standing for several hours at a time, and to lift 50 pounds with ease
Strong customer service skills must be able to put customers at ease
Strong skills with MS office products including Excel
Salesforce and/or Yardi experience strongly preferred
Proven record of ability to work remotely, independently and with minor supervision
Ability to manage a team and produce expected results.
Ability to work in a fast-paced environment
What you can expect from us:
Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:
In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
We offer competitive compensation, including a performance-based bonus.
Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.
Progress Residential is a proud Equal Opportunity employer, m/f/d/v.