Pima County

Tucson, Arizona, United States

Network Technician (4716 - IT - Technical Support Analyst)

Posted over 1 month ago

Job Description

Overall Job Objective

Position Description

This position, with on-call shifts, is located in the Information Technology Department.

Salary Grade: 56

The Pima County Information Technology Department is seeking a Network Technician. The working environment is team-oriented, technical, self-motivated, and meticulous. Communication skills are critical. The architecture includes a high-performance core and data center environment built on leading-edge networking and security. The work involves everything needed to support reliable and efficient networking services for public-facing applications and staff in multiple departments across dozens of locations. Responsibilities include installing, terminating, maintaining, and troubleshooting network hardware and cabling infrastructure including moves, adds, and changes to any network or related equipment. Manage work and priorities through ticketing system and workflows to complete customer requests and projects. You will work closely with teammates and users to identify solutions and resolve issues. We offer an opportunity to utilize your skills, build new ones, work in a team environment, and advance your career in a rewarding domain. You bring enthusiasm, professionalism, and a desire to get better every day, as well as to make a difference in your community by supporting the mission of the Pima County Government. This position participates in the on-call rotation and off-hours maintenance, typically monthly. This position is on-site with the possibility of part-time telecommuting after six (6) months of initial probation. In applying for this position, pay particular attention to the Preferred Qualifications at the end of this posting, addressing each qualification in your application.

Please Note: Successful candidates offered employment with Pima County, including current employees who have applied for new positions, are required to provide proof of COVID-19 vaccination prior to their scheduled start date. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation - accommodation forms are located online.

Duties/Responsibilities

(Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.)

Installs, configures, deploys, troubleshoot, and maintains client computing and communications hardware, software, and associated peripherals;
Coordinates, administers, and performs installation, configuration, decommission, troubleshooting, and maintenance of client devices including desktop/laptop computers, handheld communication devices, and printers;
Assists in the development and enforcement of client environment configuration and deployment procedures, and practices;
Troubleshoots and resolves complicated issues within the client operating system, applications, and affiliated software and hardware environment;
Assists in evaluating and recommending client computing and communications devices for use by County employees (e.g., desktop and laptop computers, printers);
Assists in defining client environment system administration policies, procedures, and practices;
Participates in the development of department and division procedures regarding implementation and configuration of software and hardware used within the client-computing environment;
Assists in defining client infrastructure and associated component processes and improvement opportunities;
Monitors client computing and communications environment for proper operation within established performance, function, and availability expectations;
Configures and maintains conference/meeting room presentation equipment;
Communicates information to and between the user community and other IT resources;
Captures and records actions taken in Service Desk Management system per Service Desk procedures.

KNOWLEDGE & SKILLS:

Knowledge of:

  • desktop or other operating systems and affiliated software components, services, protocols, and technologies, to include office automation applications (e.g., Excel, Visio, Word, PowerPoint) and other vendor commercial applications interfaced into client computing and communications environment;
  • wireless communications equipment such as fixed, portable, and mobile radio devices, dispatch console equipment, as well as related radio system and remote site control equipment with working knowledge of FCC rules, regulations, and technical standards;
  • security standards relating to information technology and procedures within Pima County;
  • IT infrastructure library for the incident and problem management environment;
  • handheld communication devices (e.g., Blackberries, Radios), other affiliated devices, and email messaging/data synchronization applications and procedures;
  • wireless, voice, and data services devices;
  • Intel desktop computing architectures and affiliated hardware components and technologies including networking, modems, monitors, projection devices, and other peripheral devices;
  • desktop computing, printer and other peripheral device driver, connectivity configurations, and administration utilities (e.g., Microsoft SMS, etc).
Skill in:
  • organizing workload, being proactive, and managing a wide variety of customer requests simultaneously with minimal supervision and direction;
  • written, verbal and interpersonal communications;
  • operating within a fast-paced, highly technical environment;
  • writing procedures and work instructions;
  • operating as a member of a team;
  • employing quality skill sets and diagnostic tools;
  • being resourceful, self-managed, customer-focused, and demonstrated ability to maintain a solid understanding of client computing and communications deployment, configuration, upgrade, and integration concepts;
  • coordinating and communicating with internal and external customers/vendors;
  • employing diagnostic, analytical, and conceptual skills with detailed orientation.
Minimum Qualifications

(1) A Bachelor's degree from an accredited college, university, or technical trade school with a major in computer science, computer engineering, management information systems (MIS), or a closely related field as determined by the appointing authority at the time of recruitment.
OR:
(2) An Associate's degree from an accredited college, university, or technical trade school with a major in computer science, computer engineering, management information systems, or a closely related field as determined by the appointing authority at the time of recruitment and two years work experience in information technology, including the maintenance and administration of client computing or communications hardware and software infrastructure.
(Additional relevant work experience/education from an accredited college or university may be substituted.)


Qualifying education and experience must be clearly documented in the "Education" and Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):

  1. Resume attached to supplement completed job application.
  2. Experience implementing and maintaining networking and security solutions.
  3. Experience working with and troubleshooting Cisco switching, routing, and wireless LAN solutions.
  4. Experience working with clients and teammates to resolve networking issues.
  5. Experience working with copper and fiber cabling infrastructure in an enterprise environment.
  6. Experience creating network documentation using Microsoft Office tools including Microsoft Visio.

Selection Procedure:
Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/score against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidates from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.
Supplemental Information

Licenses and Certificates: Some positions may require appropriate licenses or certifications at time of appointment or within a specified timeframe (e.g., A+, MCDST, MCITP, MCSA). Valid driver license is required at time of application. Valid AZ driver license is required at time of appointment. The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicants suitability to operate county vehicles in accordance with Pima County administrative procedures. Failure to obtain and maintain the required licenses and certifications shall be grounds for termination. Any offer of employment resulting from this recruitment is contingent upon Fleet Services review and approval of the candidates driving record.

Special Notice Items: Department of Labor regulation CFR Part 1910.1030 requires notification that some positions in this category may have a moderate risk of exposure to bloodborne pathogens. Hepatitis B vaccine will be provided. Some positions will be required to work rotating shifts which includes days, evenings, nights, weekends, and holidays. Some positions may require satisfactory completion of a personal background investigation, polygraph examination, and/or pre/post-appointment drug-testing by law enforcement agencies due to need for access to law enforcement, corrections or court facilities, property, and associated confidential and sensitive information, documents, communications, and database systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: All positions require the ability to identify industry standard color-coding of electrical wiring and components. Some positions may require the ability to lift or move equipment, and climb/descend ladders to work on elevated towers or below-grade platforms. Other physical and sensory abilities will be determined by position. Successful candidates offered employment with Pima County, including current employees who have applied for new positions, are required to provide proof of COVID-19 vaccination prior to their scheduled start date. If you are unable to become fully vaccinated due to a medical disability or religious observance/practice, you must request an accommodation - accommodation forms are located online.

7ebdbf6d13b5f0d2e1312f1310945407

Sorry, this job has expired.