Office Manager

Position Summary:

Under the direction of the Market Director, the Office Manager is responsible for providing leadership and management of operations at clinic sites and related outreach. Supervises and/or coordinates the functions related to front desk, business transactions, medical records management, transcription, clinical support services, compliance, safety, and customer service. Works collaboratively with clinic medical staff and with system wide administrative and medical staff as needed. The Office Manager/Practice Manager is committed to creating a culture of compassion, integrity, innovating thinking, and leadership excellence.

Key Responsibilities

• Provides leadership, direction, and coordination for general clinic operations
• Manages internal and outreach services of the clinic
• Develops and maintains clinic budget
• Responsible for plan and execution of clinic financial goals
• Organizes the work processes and work units to promote efficient flow
• Monitors workload and systems, coordinating resources to optimize operational efficiencies and patient satisfaction
• Collaborates with Director and professional staff to develop operating expense, FTE, and capital budgets
• Manages clinic operations to achieve and maintain financial performance targets
• Coordinates purchases of office, medical-surgical, pharmaceutical, laboratory, and x-ray supplies, manages inventories for each, and approves invoices for payments
• Coordinates on-site telephone and computer systems with Hospital resource departments
• Develops and maintains working knowledge of regulations and standards specific to the clinic(s), including Medicare service and billing regulations
• Coordinates the development of physician and midlevel clinic schedules and coordinates and communicates initial and revised schedules as appropriate
• Assures that physician call schedules are developed for all physicians, and coordinates call schedule with in-clinic schedule, physician availability, communicating initial and revised call schedules as appropriate
• Monitors flexible benefits expenditures to stay within contract allowances
• Assures that initial and subsequent physician/midlevel third party payer Credentialing is completed within required time frames
• Works collaboratively with clinic division coding and billing specialists and central business office to assure timely and accurate capture of charges for services provided, prompt response to claim rejections, and compliance with all reimbursement procedures
• Communicates and supports policies and procedures appropriate for clinic
• Completes required reporting in a timely manner
• Provides supervision and leadership
• Conducts applicant interviews and effectively recommends appropriate personnel for clinic positions
• Provides for initial orientation and ongoing training of personnel in proper work performance
• Plans, schedules, and assigns work in an efficient and cost effective manner
• Achieves and maintains targeted staffing, quality and service standards
• Regularly evaluates employee performance according to policy, and provides direction for growth and motivation in the time period required
• Conducts or recommends progressive discipline and discharge proceedings when necessary
• Partners with Human Resources Representative on performance and employee relations issues
• Counsel's employees in resolving performance related problems
• Functions as a resource, teaching and collaborating with staff on a continuous basis

Minimum Requirements

• High School diploma or GED equivalent is required
• Five years or more management experience, preferably in healthcare, or equivalent education and experience
• Institutional accreditation and degree obtainment will be verified upon hire

Preferred Qualifications

• Bachelors degree in healthcare administration, business, management, or related field
• Experience working with physicians in a large physician group

Benefits Offered

We have many plans with various deductibles, which can cover individuals or families so you can customize a plan that will work for you! Steward Health Care works with Blue Cross Blue Shield of Massachusetts to provide affordable health insurance for our employees. Our Health Plans Highlights are:

• • Deductibles will not apply to services provided by a Steward provider (Tier 1).
  • Office visits copays will be $0 when a member uses a Steward Provider (Tier 1).
  • Mental Health and Substance Abuse office visits will be $0 for all In-Network providers (Tier1, Tier 2, and Tier 3).

Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.

The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.

Additional Information

Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment with confidence and without fear.

Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.

1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.