OFFICE SPECIALIST-FRONT OFFICE

Office Specialist- Front Office

Arizona State University

ASUHS Front Office

Campus: Tempe

68539BR

Job Description

This position maintains responsibility for engagement, scheduling, and interfacing with all incoming patients to Health Services. This job requires knowledge of electronic health record systems, and experience in phone queue metrics. The position works closely with administrative and clinical staff in the completion of: registration of patients, scheduling, appointment management, referral completion, and medical history entry. The position requires the use of clinical judgement and initiative to determine the best approach for urgent and non-urgent patient care needs. Participation in Quality Assurance reporting is also an aspect of the position to determine sound approaches to engaging in high levels of patient care. 

This position will require 40 hours per week. Evenings and weekends will occasionally be required.

Salary Range

$14.27 per hour

Close Date

25-June-2021

Essential Duties

·       Maintaining accuracy in scheduling patients to meet with medical providers

·       Providing high levels of customer service to students who contact the health center by phone through the phone queue system

·       Providing medical office support to medical providers on staff

·       Assisting intermittently with the entry of patient medical history into the ASU system

·       Assisting intermittently with completion of referral documentation to outside providers

·       Participating in Quality Assurance reporting to ensure high levels of customer service provision

·       Ensuring phone metrics set by supervisor are maintained

·       Utilizing Electronic Medical Records functions to document all pertinent information

·       Completing registration of patients and students into electronic health record

·       Organizing and prioritizing workload based on acuity

·       Maintaining confidentiality by following all applicable HIPAA regulations

·       Utilizing excellent telephone etiquette and customer service skills

·       Maintaining knowledge of the health care industry, and being a detail oriented team member who demonstrates enthusiasm and has a caring commitment to the patient

Minimum Qualifications

Three (3) years of office/clerical experience, which includes one (1) year in a directly related function; OR,Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

·       Front office and healthcare experience

·       Experience in scheduling and management of appointments

·       Experience in utilizing an EHR (electronic health record) system

·       Knowledge of medical terminology

·       Evidence of effective communication skills, written and oral

·       Experience in using customer service skills

·       Experience in utilizing a multiline phone and/or call center

·       Familiarity with health records privacy and security regulations

·       Evidence of a valid Arizona Driver's License upon employment and have an acceptable driving record, which is 5 or fewer points in the most recent 39 month period from date of hire (A Department of Motor Vehicle check will be conducted)

Working Environment

·       Communicate effectively both orally and in writing to perform essential duties

·       Use computers effectively including inputting, reviewing and retrieving information, extended periods of screen viewing and using mouse and keyboard

·       Work in an office setting and use office equipment (e.g. scanners, printers, copiers, fax machines, telephones)

·       Sit or stand for extended periods of time

·       Lifting or moving up to 45 pounds

Department Statement

The mission of the ASU Health Services is to provide high-quality health care that is accessible, affordable and compassionate in order to ensure the well-being and educational success of students at Arizona State University. Through our internal and external academic partners, the ASU Health Services faculty and staff are an integral part of the New American University. ASU Health Services is a member of the Mayo Clinic Care Network. ASU Health Services is fully accredited by the Accreditation Association for Ambulatory Health Care. ASU Health Services facilities are beautiful, modern, efficient, and utilize an electronic health record. ASU Health Services works with our other wellness departments to create a healthy campus model and our physicians and nurse practitioners play a key role working with student leaders.

We are a coordinated group, practicing medicine with staff board certified physicians (with specialties in family medicine, internal medicine, emergency medicine, sports medicine, rheumatology, and OB-GYN) and board certified nurse practitioners. To learn more about Health Services, please visit our website at http://students.asu.edu/health.

ASU offers a tuition discount for the employee, their spouse and dependents, and a competitive benefits package including paid vacation and holidays, health insurance and more. For more benefits information, please visit http://cfo.asu.edu/hr-benefitsenrollment.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 90,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit www.asu.edu/tobaccofree

AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will be considered without regard to race, color, sex, religion, national origin, disability, protected veteran status, or any other basis protected by law.

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Instructions to Apply

Application deadline is 3:00PM Arizona time on the date indicated.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position.

Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position.

ASU does not pay for travel expenses associated with interviews, unless otherwise indicated.

Only electronic applications are accepted for this position.

To apply please go to www.asu.edu/asujobs/ see Req Id# 68539BR